Join to apply for the Customer Service Coordinator role at Zertus UK & Ireland.
We are looking for an individual who is detail-oriented, proactive, and capable of managing multiple tasks across sales, customer service, and stock control. The ideal candidate will excel in problem-solving and foster strong relationships to ensure high service levels.
Responsibilities
Sales Order Processing
* Manage sales order processing, ensuring alignment with customer requirements and resolving any issues promptly.
* Coordinate deliveries and re-bookings, ensuring smooth logistics.
* Maintain customer data in ERP system for efficient order processing.
* Oversee clearance stock orders, providing accurate pallet details to the warehouse.
* Ensure accurate ERP order maintenance and housekeeping.
* Assist with export paperwork for EU deliveries.
Customer Service
* Handle customer account queries and requests, becoming the go-to contact within the department.
* Adhere to reporting systems for shortages and order amendments.
* Monitor sales forecasts vs. actuals, escalating service risks as needed.
* Build and maintain strong customer relationships.
* Collaborate with internal and external teams to ensure stock control and service compliance.
* Lead weekly service review meetings with Commercial and Supply Chain teams.
* Manage customer derogations and life constraints in partnership with the CS Manager.
* Act as a key point of contact for CSL issues.
Stock Control & Returns
* Ensure timely stock transfers to dispatch sites for customer orders.
* Oversee daily reporting for 3PL sites, maintaining accurate stock records and ERP transactions.
* Support management of low stock levels and expedite derogation requirements.
* Perform weekly stock balance reconciliations and resolve discrepancies.
* Manage stock replenishment to 3PL locations based on forecasts and order patterns.
* Oversee returns and stock rejections, resolving root causes and following up as needed.
* Investigate stock query debit notes from the finance team, meeting deadlines.
* Ensure adherence to company policies for finished goods stock management.
* Facilitate site stock takes as needed.
Service Level Reporting & KPIs
* Own daily, weekly, and YTD service level reports, identifying trends and root causes of shortages.
* Manage CSL KPI data and escalate weekly variances.
* Collaborate with departments to identify service issue causes and share findings across the business.
* Review departmental KPI dashboards and take corrective action where needed.
Other Duties
* Maintain accurate data with strong analytical skills and attention to detail.
* Support the team leader in their absence and assist the wider Supply Chain team as required.
* Excellent attention to detail and organizational skills.
* Ability to problem-solve and utilize analytical skills to challenge and drive efficiencies.
* Driven, motivated and ambitious to succeed in the role.
* Knowledge of Microsoft Office packages.
* Experience working with ERP systems such as QAD.
* Previous experience in Supply Chain preferably within the food industry.
Location
Kinnerton Confectionery, Fakenham
Position Type
Temporary, Full-Time (12 months maternity cover, possibly extend to 15 months)
Hours
37.5 hours, Monday - Friday, 0830 - 1630
Join Zertus, an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
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