Visitor & Safety Assistant (full time) X10
Visitor and Safety Assistant
Visitor Services
Full-time This role works on 4 days on, 2 days off working pattern across 7 days a week, 09:30 to 17:08 (Friday 09:30 - 20:40)
Permanent
£26,084 per annum
Application deadline: 12pm (midday) on 04 April 2025
Holding an SIA door supervisors' licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.
Introduction to the Visitor Services Department at the British Museum:
Working in the Visitor Services department at the British Museum offers a unique opportunity to be part of a dedicated team that plays a vital role in delivering excellent customer service while ensuring the safety and security of both our visitors and the Museum's world-renowned Collection. As an ambassador for one of the most famous cultural institutions in the world, you'll take pride in contributing to a welcoming and informative experience for a diverse and global audience, with approximately 6 million visitors annually.
The Visitor Services team is the public face of the British Museum, upholding the Museum's brand and commitment to excellence. In this physically active role, you will work across the entire Grade 1 listed building, engaging proactively with visitors, answering questions, and managing the flow of visitors while being vigilant in maintaining security. You'll also tackle challenges posed by the environment, including fluctuating temperatures in the historic Grade 1 setting. Your resilience, adaptability, and problem-solving skills will be essential as you contribute to creating a positive and secure atmosphere for all.
Key Responsibilities:
A Visitor and Safety Assistant spends their days in a variety of galleries, engaging with visitors, answering questions and directing them around the Museum and its Collection. As a Visitor and Safety Assistant, you will be responsible for monitoring all public spaces to provide a reassuring presence, manage risks and control visitor flow whilst remaining vigilant at all times. We require reliable, personable, and enthusiastic individuals who are passionate about delivering a high standard of customer service.
What might a normal day look like?
This physically demanding, public-facing role as a Visitor Safety Assistant involves a variety of tasks throughout the Museum. You will engage proactively with visitors, providing information and answering questions. Your responsibilities will include regularly patrolling galleries, performing required security checks, and managing visitor flow. In emergency situations, you will direct visitors to ensure their safety and that of the Collection. This role requires working in fluctuating temperatures and conditions due to the nature of our historic Grade 1 listed building.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
The Museum offers a competitive benefits package including:
1. Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
2. Membership of the civil service defined benefit pension scheme.
3. Free entry to a wide range of museums and exhibitions.
4. Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
5. Interest-free travel, bicycle, and rental deposit loans.
6. Professional and personal development opportunities.
7. Employee Assistance Programme.
8. Discounts on food and gift shop purchases.
#J-18808-Ljbffr