Job Summary
We are seeking a dedicated and enthusiastic Customer Service/Finance Support Representative to join our dynamic team. The role is varied covering Customer Services Finance & Purchasing. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. This role involves engaging with customers and suppliers via phone/email to address inquiries, resolve issues, provide delivery tracking and chase for payment. A strong ability to analyse customer needs and deliver tailored solutions is essential. The position can be full time or part time (min 20 hours per week) with consideration & flexible working for school holidays (office based).
Customer Service Responsibilities:
* Respond promptly and professionally to customer inquiries across various communication channels.
* Handle customer complaints with empathy and efficiency, ensuring a positive resolution.
* Collaborate with team members to improve service delivery and customer satisfaction.
* Manage the Company Returns process with view to creating a streamline process.
* Manage claims & supplier performance with couriers.
* Manage returns & Warranty claims with suppliers.
* Demonstrate excellent phone etiquette while managing multiple calls effectively.
Purchasing Responsibilities:
* Review, manage & order fulfilment of stationary, courier, packaging & shipping suppliers to provide timely deliveries, correct pricing, good value for money & customer service.
* Assist with the import scheduling of goods from overseas suppliers.
* Assist with purchase planning, ordering & fulfilment.
* Assist with cost saving initiative.
Finance Support Responsibilities:
* Sales Ledger, chase outstanding invoices, progress customer payments & provide regular debtor reporting, review credit worthiness of customers, manage queries & new customer applications.
* Reconciliation & day to day management of sales/purchase ledger accounts.
* Reconciliation of company’s bank account to include Paypal, Sage pay.
* Provide office support including answering phone, filing, and light administrative duties.
* Ensure that all finances are properly administered and monitored.
* Such other duties as the management may from time to time reasonably require.
Experience:
* Previous experience in a customer service or finance role is essential.
* Proficiency in English is required.
* Ability to plan & prioritize workload.
* Strong analytical skills to assess customer needs and provide appropriate solutions.
* Ability to communicate clearly and effectively, both verbally and in writing.
* Familiarity with Sage 50 Accounts software is beneficial.
* A friendly demeanor with the ability to build rapport with customers quickly.
If you are passionate about delivering outstanding customer service and eager to contribute positively to our team, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time, Permanent
Pay: £11.44-£12.50 per hour
Expected hours: 20 – 37.5 per week
Additional pay:
* Bonus scheme
* Yearly bonus
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Profit sharing
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service/Finance admin
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