Job Description
Learning & Development Trainer (Contact Centre)
Location – Glasgow
Hours - Full-Time 40 hours per week
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has become available for a Learning & Development Coach to join our Contact Centre team based in our Head Office in Glasgow City centre. This role will be focussed on the training and development of our Contact Centre Agents, working across multi brands. Previous experience of training in a contact centre will be preferred.
As Learning & Development Coach, your responsibilities will include:
1. Delivering informative and enjoyable t...