Apply now Job no: 554093
Work type: Full time
Site: Stockport
Categories: Customer Support
Location: Greater Manchester
Salary: Up to £24,793 pa plus aligned company benefits
Business Area: Halfords Support Centre
JOB PURPOSE
Make bookings for Fleet Customers into Autocentres and dispatching Mobile Technicians.
JOB CONTEXT
Based at our Fleet Support Centre in Stockport, you will be reporting to the Fleet Contact Centre Manager. You will be booking Mechanical and Tyre related work for our fleet VIP customers into Autocentres and dispatching Mobile Technicians. You will be ensuring our fleet business customers receive excellent service by liaising with technicians and Centre managers and assisting the account management team with routine queries. You will be providing a crucial service in this key area of our growing fleet business.
KEY RESPONSIBILITIES
To make bookings in an accurate timely manner working on a rota basis between 6 am and 8 pm (Monday to Sunday) including but not limited to:
1. Answering inbound phone traffic.
2. Answering emails.
3. Updating progress of bookings on multiple customer platforms.
4. Liaising with operational colleagues.
5. Liaising with the account management team.
6. An entry level understanding of the Microsoft Office package.
7. Good verbal and written communication skills.
8. Flexible.
9. Positive outlook.
10. Resilient and determined.
11. Self-Motivated.
12. Enthusiastic and willing to learn.
13. Inquisitive mind.
Skills Knowledge and Experience
1. Customer Service Experience ideally in a contact centre environment.
2. KPI driven.
3. Industry knowledge would be an advantage.
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