Depot Operational Manager - Aylesbury
Salary: £50,000 - £70,000 per annum
Overview:
We are seeking a dynamic Depot Operational Manager to oversee the full P&L accountability for a multi-million pound turnover business. This role is responsible for driving sales and profit growth, leading and inspiring depot staff, and ensuring exceptional customer service balanced with distribution efficiency.
Key Responsibilities:
* Lead, inspire, and manage all depot staff, including Office Manager, Distribution Manager, Warehouse Manager, Sales Support team, Distribution and Office staff.
* Collaborate with Sales Manager, Account Managers, and Wine Development Managers to drive sales and meet customer requirements.
* Manage the day-to-day operations of the depot, focusing on exceptional customer service and distribution efficiency.
* Define, agree, and implement the depot's Customer Service Charter.
* Analyse systems and data to monitor performance and plan improvements.
* Develop short, medium, and long-term plans for the depot and business in conjunction with the Regional Manager.
Main Duties:
1. Ensure compliance with health & safety regulations and vehicle and fleet management requirements.
2. Oversee personnel training, development, and reviews.
3. Create a culture of customer service exce...