About the Role
Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer journey, ensuring we are there to listen and offer face-to-face financial advice on our local high streets. This is why we have been crowned Best Regional Building Society for 7 years in a row!
As Branch Manager, you will lead your team to deliver great results and provide a consistently brilliant customer experience. You will coach, develop, and inspire colleagues to maximise their potential.
You will have the opportunity to develop meaningful community relationships within the branch location. As Branch Manager, you will be instrumental in raising the profile of your branch and our Society. This could be anything from holding community talks and sessions to educate on all things financial, to supporting local charities to secure community grants!
You will be responsible for ensuring the branch meets all legislative, audits, code of practice, and internal control requirements. You will also be responsible for the oversight of cash management within the branch.
This is a full-time position working 35 hours per week Monday to Friday, plus Saturdays on a rota basis (typically until 12pm).
About You
As a credible people leader, you will have first-class communication skills and the natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for.
Your experience of working in a customer-facing management role and achieving organisational KPIs will stand you in great stead to take the branch forward in achieving its goals.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
As an inclusive employer and a part of a member-owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us, and great for our customers.
What do you get in return?
* A 35-hour weekly contract
* 25 days holiday each year plus bank holidays (increasing with length of service)
* Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performance
* Colleague mortgage scheme and access to our financial advisors
* Pension scheme – up to 9% employers’ contribution
* Life assurance (4x salary) and income protection
* Access to a range of wellbeing benefits, including medicash scheme
* Electric car salary sacrifice scheme
* Cycle to Work scheme
* Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
* An extra day’s holiday for your birthday
* The option to buy and sell holidays
* Two paid volunteering days each year
* A broad range of learning and development opportunities
* Access to a range of high street and online discounts
* Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
* A wide range of recognition initiatives to recognise and reward great performance
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible. If there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.
Job Type: Full-time
Pay: £33,158.00-£41,935.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Work from home
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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