ServiceNOW Senior Business Consultant, Milton Keynes
Client: DXC Technology
Location: Milton Keynes, United Kingdom
Job Category: Consulting
EU work permit required: Yes
Job Reference: 9b75a7edd5f1
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Overview: As a ServiceNOW Senior Business Consultant, you will be part of an innovative team working to define and deploy world-class customer solutions using the ServiceNow platform. You will provide process and technical expertise, contribute to the design and delivery of solutions, and develop specialised knowledge in ServiceNow as an enterprise solution.
Responsibilities include:
* Leading workshops to demonstrate platform and application functionalities, define client current and desired states, and propose solutions.
* Building client understanding of ServiceNow functionalities and presenting solutions with a high standard of quality.
* Mentoring and training junior team members.
* Producing documentation and training materials for implemented solutions and conducting client training.
Requirements:
* Several years of experience in ServiceNow design and development, preferably in a consulting environment.
* Understanding of Business Analysis, Service Management concepts, and delivery assurance principles.
* High level of knowledge of ServiceNow applications, with experience in platform delivery and enhancement.
* Experience with ServiceNOW IRM, GRC, and BCM modules.
* Certifications such as ServiceNow Certified Administrator, Implementation Specialist, and ITIL Foundation are preferred. Additional certifications in GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, etc., are advantageous.
* Strong communication skills, ability to present solutions to customers including senior management, and a focus on customer service.
* Ability to work independently and as part of a team, proactive, creative, and willing to learn.
* Willingness to travel and work on client sites as required.
Benefits:
Joining a leading ServiceNow partner, offering regular training, certification opportunities, and a supportive team environment. Benefits include a comprehensive Flex scheme with Pension, Life Insurance, Health Insurance, travel insurance, store vouchers/discounts, 25 days holiday, and options for additional benefits.
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