Gaming sales operates in fast paced dynamic industry where no two days are the same. This is a multi-faceted role which acts as a pivotal point between our major supplier, members of the gaming sales team and Inspireds internal departments. The role requires a highly motivated flexible individual that can take the initiative to ensure internal and external customer needs are met. The role holder will assist the Customer Sales Support Manager in a range of general duties to maximise the success of the gaming sales team.
Main Responsibilities
Raising of Purchase orders, allocating serial numbers, receipting goods into stock and dealing with any queries or discrepancies relating to the Purchase orders.
To liaise with all internal stakeholders to agree requirements and priorities
To produce a Purchase order schedule ensuring information is accurate and usable for all.
Prioritise stock to customers/internal stakeholders as required.
To assist in the resolution of any supplier issues which will affect customer expectations and Inspired commitments.
Liaising with Inspired depots re stock deliveries, commissioning requirements and onward movements and despatches.
To be in control of the returned machine process and ensure machine values are correctly entered into the system, and stock reutilised in the best way possible.
To ensure any machine conversions/refurbishments are managed correctly within the system.
To liaise with the parts department to process any parts or kits requests that may be required to facilitate required changes in machine specification.
To be responsible for managing the machine inventory held at Inspired depots and assist with stock takes.
From time to time provide cover for other gaming sales team members.
General
To exercise initiative, security and confidentiality when dealing with all administrative issues.
Adhere to Company policies with regard to security and health and safety, reporting any breaches immediately to your line manager.
To achieve, and work to exceed set objectives and targets.
To deal promptly and efficiently to customer enquiries and complaints.
To maintain and make available for audit, records of customer interactions and transactions
To report any unresolved, escalating issues, to your line manager, within a timely fashion.
To undertake any reasonable duties as requested by line management. This may mean some tasks not normally associated with / defined within your role.
Required Skills and Experience
Ability to multi-task, prioritise, and manage time effectively
Excellent written and verbal communication skills, as well as customer service skills.
Excellent numeracy
CRM/Purchase and Sales Order Experience
Demonstrable experience in Excel and Word software
Knowledge of administrative record keeping practices
The ability to build relationships at all levels
Diligent
Motivated self-starter
Exceptional interpersonal skills and a proactive approach toward problem-solving.
Beneficial Experience
Experience of Dynamics 365 (D365)
Prior experience of Raising Purchase orders, goods receipting and stock control.
Experience of Smartsheet