Bar
Manager
Our Vision -To be the universal
answer to the question ‘Where should we get together’
Our Mission - To create lasting memories for people of all generations
through a shared, world-class entertainment experience
Our Values
Bring your ‘A’ game - We strive for excellence in everything we
do
Lead the Way - Our associates (staff) embrace and
are inspired by change
Own the Fun - We revel in our guests’ enjoyment
Care Deeply - We take great care of our guests, our associates and
the communities we call home
Location:
Puttshack UK
Reporting
to: General
Manager
Direct
reports: Bar Associates
Duties: Lead and direct all
aspects of beverage operations including menu quality control, stock control,
training, health and safety, and high quality operations.
Overview
* Bring everyone
into play.
* Bring your 'A'
Game each and every day.
* Lead by example
by demonstrating Puttshack Core Values.
* Develop the team
through coaching and purposeful feedback.
* Drive Associate
engagement and entrepreneurial spirit.
* Promote safe
operational standards for both Guest and Associate safety.
* Hiring of all Bar
associates.
* Ensure that brand and operating standards are met.
* Monitor beverage cost. Troubleshoot beverage cost issues and help
develop solutions.
* Monitor guest survey feedback and help team adjust
as needed to ensure guest satisfaction.
* Works to create a can-do team culture in the bar and
throughout the operation.
Key Areas of responsibility
* Manage the bar operation with passion, integrity and
knowledge while promoting the culture and values of Puttshack.
* Assist in the achievement of sales and profit
targets as set by the GM; guiding and motivating the bar team to maximize sales
and control costs.
* Be responsible for accurate rota planning, based on
forecast sales and core wage budget; taking the necessary daily action to
reduce or increase hours, in line with sales.
* Follow stock control procedures and guidelines;
complete ordering on time to ensure full availability of all drink items;
undertake stock takes as directed by the GM; assist the GM to ensure the
consistent quality, rotation and levels of stock.
* Ensure deliveries are received according to
established procedures, including checking in, storage, stock rotation,
security, loss investigation and associate training.
* Keep up to date with licensing legislation and ensure
all bar associates are fully aware of their obligations in relation to serving
liquor.
* Identify and delegate responsibilities to bar
associates to ensure that excellent service is consistently delivered.
* Be fully conversant with every menu item served.
* Organize the bar to ensure established opening and
closing procedures are adhered to, in line with Company policy and completed in
the time allocated.
* Maintain good communication between departments.
* Be proficient in each and every area of the bar operation
and to help when and wherever necessary.
* Build and maintain excellent relations with guests;
welcome guests in a professional and friendly manner and ensure that their
wishes are met so far as is reasonably possible.
* Ensure that the billing procedure is thorough,
correct and complete after each transaction.
* Review operational and associate’s performance to
identify any problems, concerns or opportunities for improvement.
* Ensure the bar operation exceeds required standards
of beverage quality, consistency and timeliness and of safety and cleanliness.
* Effectively receive guest feedback and use this to
improve service and maintain the highest possible standards.
* Assist the GM with the recruitment and training of
team members and to manage and motivate the team to realize their maximum
potential.
* Observe Company’s rules and procedures and carry out
any reasonable request made by their Manager.
* Be aware of your responsibilities and adhere to
legislation in respect of licensing, data protection, Health and Safety at Work
and COSHH.
* To attend and assist the GM with training sessions
and team meetings as required.
*Manual Handling duty required
Our Managers
* Have a genuine
desire to provide the best guest experience, exceeding guest expectations and
constantly reviewing and evolving the performance of themselves and the team
* Maintain the
highest personal standards of conduct and performance; they are adaptable,
dependable and have a strong work ethic.
* Have impeccable
presentation.
* Have good
working relationships with everyone they come into contact with at work,
behaving in a friendly, courteous and professional way.
What’s
in it for you?
* Free
golf & 50% discount on food and drink for up to 6.
* New
starter training & buddy support to set you up for success!
* Access
to continuous development through a blended learning approach.
* Access
to Medicash – Our health Cash back benefits platform! Includes, Dental
Cover, gym discount, specialist health consultations, health screening,
virtual GP, Employee assistance program, medicash discount perks and much
more!
* Refer
a friend – Up to £500 referral fee* (T&Cs apply)
* Free
meal on shift
* Associate
of the month awards
* Fun
team socials, competitions and incentives!
* Enrolment
to our communication community – PuttApp
* Wagestream
membership - access 50% of your wages as you work, building pots and
financial support.