An exciting opportunity has arisen for a Colleague Experience Advisor within the Colleague Experience and Social Impact Team at NHS Business Services Authority.
Our reputation as a partner of choice to the NHS is possible because of the amazing individuals and teams making up our organisation. At the NHSBSA we know our people are our greatest asset which is why we place people at the heart of everything we do. We have introduced a range of programmes to enhance colleague wellbeing in the workplace and to create an environment where everyone can flourish.
We are looking for someone who is passionate about diversity and inclusion, creating meaningful long-lasting change, who can bring skills, experience and knowledge to support this work and our colleagues. You'll understand the challenges and barriers faced and take an empathetic approach to providing support, problem solving and developing initiatives to achieve our aspirations.
Please note there is a minimum requirement to travel to our Newcastle offices of once per week and some other travel may be needed as part of this role.
What do we offer?
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (we are happy to discuss options such as compressed hours)
* Flexi time
* Hybrid working model (we are currently working largely remotely)
* NHS Car lease scheme
* Access to a wide range of benefits & high street discounts
Main duties of the job
The post holder will support the development and implementation of our programmes of work, advising on all matters relating to diversity and inclusion across the organisation.
The role will be based in the Colleague Experience and Social Impact Team, in the People and Corporate Services directorate and will work with colleagues in the wider People Team to develop a culture where diversity and inclusion are embedded in the organisation. The post holder will support the NHSBSA's approach to diversity and inclusion, which will include working collaboratively with managers and colleagues on relevant policies, systems, processes, and programmes of work to enable the delivery of our aims and objectives. Ensuring compliance with legislative and mandatory requirements and supporting a proactive culture which champions wellbeing, diversity and inclusion and ensuring the NHSBSA has a positive impact for all, in line with the wider business strategy is key.
Job responsibilities
In this role, you are accountable for
1. Supporting the Inclusion, Accessibility and Social Impact Lead and the Wellbeing, Safeguarding and Social Impact Lead in the delivery of relevant strategies, across all aspects of inclusion.
2. Monitoring and evaluating diversity and inclusion programmes in support of the wider business strategy and corporate objectives.
3. Ensuring compliance with all statutory and mandatory requirements for diversity and inclusion generally.
4. Supporting the NHSBSAs participation in and submissions for a range of annual performance benchmarking standards including the NHS Workforce Disability Equality Standard and Race Equality Standard, Disability Confident and the Employers Network for Equality and Inclusion (ENEI) TIDE amongst others, and supporting the delivery of relevant action plans to maintain and improve upon the outcomes.
5. Providing specialist advice and guidance to managers and colleagues across the organisation on all aspects of diversity and inclusion, signposting and escalating urgent/complex queries requiring specialist advice where required.
6. Supporting the creation and roll out of diversity and inclusion delivery plans; analysis of workforce data and use of external benchmarking to inform our work.
7. Supporting the Colleague Networks including jointly chairing some of the networks and working closely with the various Network Co-Chairs to co-ordinate activity across the networks and overseeing their annual programmes of work, ensuring that this supports delivery of the wellbeing and inclusion strategies, and wider business strategy.
8. Advising on the various networks annual programmes of campaigns and events, working closely with the Communications and Marketing team to develop a wide range of internal and external communications and engagement pieces which increase colleague awareness and understanding, and raise the profile of the NHSBSA through external promotion with a wide range of stakeholders.
9. Working collaboratively with People Team colleagues, including co-creation and providing specialist advice on a range of People Team projects that support the NHSBSAs approaches to attraction, development and retention.
10. Working with the talent acquisition team and the talent lead to ensure wellbeing, diversity and inclusion are embedded into the approach to attract and retain talent in a hybrid world.
11. Supporting the NHSBSA to increase employment from under represented groups, using and supporting various initiatives aimed at increasing representation and reducing barriers to employment for those from marginalised groups, supporting our social value and people goals, workforce planning and recruitment strategies.
12. Supporting the Wellbeing and Inclusion Analysis process across the organisation, ensuring that changes planned to services and policies are compliant with equality legislation and accessibility requirements, and advising project, policy or service leads on mitigating actions to remove or reduce risk.
13. Supporting managers with workplace adjustment queries and the Access to Work process including co-ordinating the workplace adjustments group, Workplace Adjustments Passports, Access to Work funding applications and the evaluation of the effectiveness of these measures.
14. Overseeing and supporting the accessibility processes including the website and digital content accessibility governance process, and supporting organisation wide projects to make sure they are accessible for all.
15. Co-ordinating the Accessibility Committee, producing meeting agendas and liaising with relevant SMEs to ensure appropriate updates are provided to Committee members.
16. Sourcing specialist support, training and providing diversity and inclusion updates and information to colleagues.
17. Working with the Inclusion and Accessibility Manager and the Wellbeing and Safeguarding Manager to design and deliver specialist training and awareness programmes for colleagues across the NHSBSA.
18. Horizon scanning, analysing and interpreting data and information, producing written reports and making recommendations for action, as well as contributing to annual reports including the annual Diversity and Inclusion Report and reports for the Wellbeing and Inclusion Committee.
19. Representing the NHSBSA in national and regional wellbeing and inclusion groups and forums, developing and maintaining excellent working relationships with internal and external stakeholders.
20. Deputising for the Inclusion, Accessibility and Social Impact Lead and Wellbeing, Safeguarding and Social Impact Lead where necessary.
Person Specification
Qualifications
* Specialist qualifications/training in Equality, Diversity and Inclusion or equivalent experience.
* Post-graduate Certificate or Diploma in Diversity and Inclusion related qualification or equivalent experience.
Experience
* Experience in a Diversity and Inclusion focussed role or people focused/HR role.
* Experience of advising, influencing and working with colleagues and managers (e.g., wellbeing, safeguarding, mental health and domestic abuse).
* Experience of developing and implementing programmes of work and initiatives.
* Experience of advising on increasing diversity throughout whole recruitment processes and in senior level roles, through attraction and retention strategies.
* Data analysis: using an evidence-based approach to underpin decision making, to make improvements and recommendations.
* Experience of responding to complex complaints and queries and using relevant best practice and legislation to support the recommendation or response.
* Experience of working in a customer focused environment interpreting relevant diversity and inclusion policy, standards and best practice.
* Project management experience such as delivering objectives and aims set out in delivery/action plans.
* Experience of supporting/co-chairing or working with colleague or staff networks.
* Experience of developing and delivering training.
* Experience of advising on wellbeing and inclusion analysis / equality impact assessment.
* Experience of managing relationships with external organisations, stakeholders and charities.
* Experience of managing change.
* Experience of digital accessibility, relating to web and app accessibility, testing for accessibility statements, writing and validating accessibility statements and the disproportionate burden assessment process.
Personal qualities, knowledge and skills
* Working knowledge of Equality, Human Rights and Employment law, policies and standards.
* Working knowledge and understanding of best practice relating to diversity and inclusion.
* Engaging presenting and facilitation skills.
* Ability to maintain confidentiality and deal with sensitive situations in an empathetic, non-judgmental, compassionate manner.
* Excellent communication skills: ability to establish good working relationships with colleagues, managers and external organisations.
* Strong analytical and problem-solving skills.
* Working knowledge of accessibility best practice, workplace adjustments, access to work process and supportive measures to improve access for people with disabilities.
* Proactive, confident, enthusiastic, and ability to use initiative.
* Good report writing and presentation skills.
* Prioritisation skills with ability to manage multiple projects and programmes of work.
* Collaborative team worker.
* Understanding of NHS and government strategy and policy agendas.
* Knowledge of accessibility requirements.
* Knowledge of digital accessibility standards and requirements including GDS and WCAG.
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