Our Client is one of the UK’s leading end-to-end technology solutions providers. They provide IT Managed Services to organisations across many sectors, including education, other public sectors and commercial. This role is a IT Technician position working onsite for their customer based in Bicester. Main Duties of the role: To provide a professional first line technical advisory and diagnostic support service To provide a professional and effective first line remote network monitoring and management service To ensure that all reported technical issues are dealt with professionally and competently To provide an effective communications interface between the school customers Provide 1st line technical support and call logging services to the school. To report and manage any incident that requires the services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices To keep the working area clean & tidy at all times. Key Requirements Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory and Group Policy. Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a call management system and working to SLAs. At least two years’ experience within the education sector. To be prepared at notice to work occasional evenings and weekends. Salary - £26,000-£28,000