A Japanese sports online app company is looking for someone who can take on the role of London Branch Manager for UK and EU customers following the establishment of a London office. Daily conversation ability in Japanese is necessary to communicate with the Japan team.
This is a great position for someone looking to gain experience while working flexibly with a start-up phase company.
Work type: Hybrid working available after probation period
TYPE: Permanent, full-time
WORKING HOURS: 9:00 - 17:00 from Monday to Friday
START: ASAP
LOCATION: Central London (hybrid after probation)
London Branch Manager Main Responsibilities:
1. Management of numbers relating to London office operations.
2. Development and maintenance of enquiry handling policies, manuals and FAQs.
3. Streamlining workflows, DX proposals and other team infrastructure development initiatives.
4. Customer support via multiple channels, including live chat and social media (in English).
5. Support for enquiries from global customers and other stakeholders.
6. Liaison and reporting with Japan HQ and internal departments.
7. Liaison with accounting firms, accounting processing support, human resources (e.g. future recruitment).
8. Liaison with other third parties.
London Branch Manager Ideal Candidate:
1. Mother-tongue level fluency in English and daily conversational level Japanese language skills.
2. Experience in some sales number management in a field such as marketing, sales, shop management, etc. required.
3. University degree or equivalent.
4. Good communication skills with the ability to deal with customer service in English.
5. Sports management degree or industry experience welcome.
6. Knowledge, understanding and interest in sports betting welcome.
7. Team-oriented and flexible without limiting the scope of work.
8. Willingness to be involved in the future management of the centre as a manager.
*Due to the rules for opening of branches in the UK, this position is only open to UK nationals or Resident status holders.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business, Marketing, and Other
Industries
Staffing and Recruiting
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