First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. The operator will play a critical role in ensuring the smooth operation of the control room by monitoring the welfare of on-site officers, overseeing CCTV activations, handling alarms, and performing all other associated tasks. This role involves responding to incidents, coordinating resources, and adhering to company policies and procedures. CCTV Monitoring: Review and monitor all activations, providing appropriate responses based on risk assessments. Staff Welfare: Ensure the safety and welfare of all staff on duty. Alarm Handling: Receive and manage intruder alarms, fire alarms, student lockouts, and other calls. Incident Management: Log all incidents clearly and concisely. Call Traffic Management: Handle a high volume of inbound and outbound calls professionally and courteously. Data Management: Ensure all logs and reports are accurate, up-to-date, and properly filed. Compliance: Ensure all actions comply with company policies, procedures, and relevant legislation. Additional Tasks: Perform all other tasks associated with a security control room. CCTV SIA Licence required Proficient in IT, including Microsoft Word, Excel, and Outlook. Ability to meet targets and prioritize events efficiently in a calm and controlled manner. Willingness to learn new skills and procedures. Experience working in a control room environment is beneficial. Familiarity with Timegate, BigChange, Immix, and Calipsa is advantageous.