Dispatch Coordinator
Salary - £27k to £30k dependant on experience
22 days holiday plus BH
Monday to Friday 8am - 5pm
We are seeking a skilled and motivated individual to join our team as a Dispatch Coordinator. The successful candidate will be responsible for overseeing and managing the dispatch process. As a key member of the team, the Dispatch Coordinator will work closely with the Production Manager and provide support to the team in meeting productions targets and delivering excellent customer service.
Key Roles and Responsibilities:
Dispatch Coordinator:
1. Handle incoming telephone calls and customer emails, ensuring all queries are answered promptly and professionally.
2. Work closely with the Service Delivery Manager to assist with managing the dispatch process, ensuring that all orders are processed accurately and on time.
3. Liaise with customers to confirm delivery schedules and communicate any changes or delays.
4. Organise and book courier collections for both UK and international orders.
5. Prepare and complete export paperwork for international orders.
6. Advise customers with weights and dimensions for FOB/EXW orders where the customer is arranging collection.
7. Track shipments and liaise with carriers to resolve any delays or provide further information as required.
8. File proof of delivery notes on signed...