Fixed term contract until end of October 2026
Salary notes:
Plus 30% unsocial hours allowance between the hours of 10pm and 6am
Job reference:
RNR002586
Interview date:
w/c 24/02/2025
Date posted:
03/02/2025
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Our Homeline service provides telephone support to our residents of Swindon to give them a safe and secure lifestyle. We are committed to maintaining a first-class level of service at all touch points.
Your next role
Our Homeline call handlers ensure that no one is alone in an emergency. With a 24-hour comprehensive emergency call system for the elderly and vulnerable residents, you will be taking calls and coordinating emergency response where required, liaising with clients, emergency services, care companies, and next of kin on a regular basis. You will also be taking our out of hours emergency customer service calls, which consist of raising emergency repairs and supporting on-call officers with any minor and major incidents by keeping a detailed comms log.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work-life balance.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application; you must register on the Swindon Borough Council website in order to be considered for the role.
For further information about the role, please contact Dean Hall, Customer Services Team Leader on email at dhall@swindon.gov.uk
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