Are you ready to level up your IT career? Join a well-established and fast-growing Managed Service Provider (MSP) as a 2nd/3rd Line Support Specialist and become a vital part of a team that delivers exceptional service to our clients in the Midlands. About the Role As a 2nd/3rd Line Support Specialist, you'll be at the forefront of technical support, solving complex challenges and ensuring our clients' IT environments run smoothly. Your responsibilities will include: Providing General Windows Support: Troubleshoot and resolve issues across a range of Windows environments, ensuring high levels of client satisfaction. Onsite Installations: Engage directly with clients to deliver hands-on installation and setup of hardware, software, and network equipment. Remote Support: Tackle support requests from anywhere, leveraging your expertise in cloud and remote technologies. MS Azure & Office 365: Utilize your skills in Microsoft Azure and Office 365 to support, configure, and optimize client systems. Engaging with Projects: Dive into exciting and varied IT projects, playing a key role in successful execution and delivery. Why Join Us? Expand Your Knowledge: With plenty of opportunities to learn new technologies and build your expertise, your career will thrive with us. Be Part of Something Bigger: Work closely with a team of talented IT professionals who share your passion for technology. Make an Impact: Provide crucial support and solutions that help our clients stay connected and productive. Competitive Benefits: We believe in rewarding hard work and will offer an attractive compensation package to match your skills. Who You Are We’re looking for someone who loves technology and solving problems. Ideally, you have: Strong experience in 2nd/3rd line support. Proficiency in Windows environments, MS Azure, and Office 365. Excellent troubleshooting and problem-solving skills. The ability to communicate effectively with clients and team members alike. A passion for learning and embracing new technologies. Ready to take the next step in your career? Apply today and join a workplace that values innovation, collaboration, and growth