JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun and vibrant industry?
We currently have an exciting opportunity for the right person to join our team as a Slot Host. Although beneficial, no previous gaming experience is required as full training will be given. As a Slot Host, you will be responsible for ensuring that our customers receive the highest standard of customer service. Whlist being on hand to offer support, ensuring they have a great experience at our slot machines and in our electronic gaming areas. The successful applicant would need to be flexible and able to work a variety of shifts including night shifts as well as weekends.
Key skills and responsibilities include:
* Ability to deliver excellence in customer service at all times.
* Constantly looking to engage with new customers whilst offering a warm and friendly welcome.
* Oversee the slots and electronic gaming (ETG) areas offering assistance.
* Be able to provide assistance and to answewr any questions our customers may have.
* Identify any food and beverage requirements using a proactive approach where appropriate.
* An understanding of the slots and the electronic gaming offer is preferable.
* Communicate any relevant promotional activity or events to customers.
* Host scheduled Slot and ETG tournaments.
* Share customer feedback with the general manager.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits. Please see below for more details.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
* Private GP helpline.
* Employee discount portal for popular retailers, restaurants, leisure and more.
* Pension scheme.
* Life assurance.
* Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
* 20% discounted gym membership.
* Mental health support.
* Family-friendly and wellbeing policies.
Flexible benefits* " designed for employees to choose the best package for their personal needs.
* Health Cash Plan (level 1 is company funded).
* Critical illness cover.
* Dental insurance.
* Travel insurance.
* Health Screening.
Rewards, recognition, development, and events
* Career development opportunities.
* Genting Academy "Online learning portal."
* Long service awards.
* A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year competition as well as an annual 5-a-side football tournament.
* Once licenced (PFL), as the Slot Host role is a licensed position, you will also recieve a share of the gaming tips in addition to your salary.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
AMRT1_UKCT