Salary 30,000 - 30,000 GBP per year
Requirements:
- We are looking for individuals who have a minimum of 2 years of experience in a relevant role. You should be proficient in hardware and software support, have experience working with Microsoft systems and applications, and possess a solid understanding of VMware. An organized and methodical approach to tasks, as well as experience with LAN and WAN networks, is essential. A driving license is also required, as the role involves occasional travel to different sites across the UK.
Responsibilities:
- In this role, you will be providing 1st-2nd line support to users across multiple sites nationwide. Your responsibilities will include hardware and software support, asset management (configuring, deploying, and documenting management), conducting laptop and hardware rollouts, managing user access and permissions, and escalating complex issues to our outsource partners. You will serve as the point of escalation for junior analysts and will be responsible for managing tickets via phone, email, and our ticketing system. Additionally, you will own project work as assigned.
Technologies:
- Hardware
- Support
- LAN
- Security
- VMware
More:
This is a great opportunity for an experienced IT Service Analyst, and we offer a competitive salary ranging from £30,000 to £32,000. You'll enjoy 25 days of holiday plus bank holidays, and you can take your birthday off in your birthday month. All travel costs will be covered, either through a mileage rate or a hire vehicle. The role requires 37.5 hours of work from Monday to Friday and is fully site-based in Widnes. We pride ourselves on job security and offer opportunities for career progression. If this sounds good to you, we encourage you to apply now!