Energy Services Administrator - Vertas Group Limited
Location: Vertas HQ, 2 Friars Bridge Road, Ipswich
Hours: 37.5 hours per week, 52 weeks per year
Schedule: Monday to Friday
Salary: £20,319 per annum
We're looking for someone with a strong working knowledge of Microsoft Office, particularly Excel, to create and maintain multiple spreadsheets, process billing and commission payments, and provide accurate administrative support.
Role Purpose:
Working as an integral part of the Energy team, you’ll provide extensive administrative support to channel Contract Managers. Responsibilities include:
1. Validation of EDI invoicing using our system and logging/following up queries.
2. Providing reporting where required.
3. Handling internal and external phone calls and emails dealing with customer enquiries.
4. Finding solutions to problems.
Have a good understanding of the Energy industry, demonstrate the ability to learn quickly, and deliver accurate administrative support following the Vertas Energy channel processes.
Key Responsibilities:
1. Ensure business delivery KPI’s are met in the Energy channel by effective administrative support of the channel Contract Managers.
2. Ensure accuracy in all operations processes applied within the channel, minimizing corporate and financial risk.
3. Liaise with Internal Stakeholders to demonstrate operational accuracy and reconcile accounts.
4. Deliver a seamless, resolution-based service delivery to all customer accounts.
5. Reinforce brand values with Customers during service delivery.
Accountabilities:
1. Processing and validating EDI billing received by suppliers.
2. Maintenance and upkeep of data on the Sigma system.
3. Document processing.
4. Creation of reports on the Sigma System.
5. Innovation of Sigma processes including customer reporting.
6. Responding to general email queries.
7. Arranging meter upgrades.
General:
Contribute to the ongoing development and improvement of operational processes and other areas of the business. Ensure all communications to internal and external customers are to the highest standard to maintain a professional image and promote the Vertas brand.
Measure of Success:
1. Ensure 95% data coverage within previous 3 months.
2. Ensure positive reduction in non-AMR metering.
3. Process all bills within 72 hours of receipt.
4. Positive customer feedback.
5. Effective record keeping.
6. Achievement of general business KPI’s.
7. Internal relationships positively measured.
8. Effective resolution of customer issues.
How You Act:
1. Customer focused: Anticipate what the customer needs.
2. Show initiative: Come up with ways of improving processes.
3. Organiser: Plan your day effectively.
4. Team Worker: Collaborate with others to deliver results.
5. Delivery Focused: Work to achieve solutions for customers and the business.
Benefits:
Contractual benefits:
1. 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service.
2. Royal London Salary Sacrifice Pension.
3. Company Sick Pay.
Non-contractual benefits:
1. Annual leave purchase scheme.
2. Lifeworks high street and online discounts.
3. Medicash Health cash plan funded by the company.
4. WeCare 24/7 employee assistance including remote GP and counselling.
5. Mental Health First Aiders.
6. Tusker Electric vehicle salary sacrifice scheme.
7. Bike2Work Scheme.
8. Vertas Finest Recognition Scheme.
9. Annual Making the Difference Awards.
10. Refer a friend rewards.
11. Personal Development opportunities including Aspire to Inspire and self-led learning.
We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group is an inclusive and equal opportunities employer who believes that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.
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