Join Mercedes-Benz of Dartford as a Star Expert and become a pivotal part of our team, supporting the sales team by guiding customers through their Mercedes-Benz purchase journey.
About Mercedes-Benz of Dartford
Mercedes-Benz of Dartford is renowned for providing exceptional automotive services and a premium customer experience. Our mission is to exceed customer expectations and maintain Mercedes-Benz's legacy of luxury and innovation.
Ideal Candidate Profile for Star Expert
1. Passion for the automotive industry and a strong affinity for the Mercedes-Benz brand.
2. Excellent interpersonal and communication skills to engage with diverse client profiles.
3. Previous experience in a customer-facing role is mandatory, an added bonus if within the automotive sector.
4. Confidence and charisma to deliver product demonstrations and detailed car presentations.
5. Customer-focused mindset with a keen attention to personalisation and customer service excellence.
6. Ability to quickly learn technical details about our vehicles and convey them effectively to customers.
7. Full UK Right to Work.
8. Clean manual UK driving licence.
Key Responsibilities as a Star Expert
1. Guide customers through the car-buying process, offering insight and assistance at every step, collaborating with the sales team.
2. Conduct engaging and informative vehicle demonstrations to highlight key features and innovations.
3. Stay informed about new models, features, and automotive industry trends.
4. Work closely with the sales team to ensure a seamless customer handover process.
5. Build and maintain strong relationships with customers by providing outstanding service and follow-ups.
6. Support marketing initiatives and events to promote the Mercedes-Benz brand and model lines.
7. Ability to work 5/7 days, including weekends.
Benefits of Working with Mercedes-Benz of Dartford
1. Competitive salary package with performance-based incentives.
2. Full-time, permanent position - 0830 - 1800
3. 25 days of annual leave plus bank holidays.
4. Opportunities for professional growth through training and development programmes.
5. Discounts on Mercedes-Benz products and services.
6. A supportive environment that values diversity and inclusivity.
7. Comprehensive health and wellness benefits.
8. X2 Life assurance cover.
9. Employee pension scheme.
Application Process
If you are excited about becoming a Mercedes-Benz Star Expert and contributing to an outstanding customer experience, we welcome your application. We encourage applicants from all backgrounds as part of our commitment to diversity and inclusion.
To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. Early applications are encouraged, as the selection process may conclude once an adequate number of applications are received.
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