Job Role: Assistant Store Manager
Hours per week: 40
Salary: £26,200 + bonus
Shift pattern: Mixed shift patterns, 5 days across 7
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
About Admiral:
Admiral is a market-leading company in the adult gaming industry across the UK and beyond. We operate adult gaming centres, including slot machines, and have our tanning company, Kwik Tan, providing a range of sunbed options. We also have family-friendly entertainment centres located at coastal areas across the UK.
Role Overview:
As an Assistant Store Manager, you will support the manager in the day-to-day running of a venue and act as venue manager in their absence. You will communicate closely with our area management team to ensure the venue meets high professional standards. Excellent customer service skills are essential, with a minimum of 3 years customer service experience and 1 year in a supervisory or management role preferred.
Responsibilities:
1. Liaising with Area Management to ensure the venue meets its KPIs.
2. Delegating and supporting staff in their daily tasks.
3. Encouraging and driving business day-to-day, including during peak times and tournament days.
4. Key holder duties (opening or closing the venue).
5. Delivering excellent customer service and promoting offers, promotions, and events.
6. Providing refreshments and snacks to customers.
7. Recommending games and alternative machines.
8. Handling cash and providing customers with change.
9. Conducting ID checks in compliance with the challenge 25 policy.
Who We Are Looking For:
We need candidates who are passionate about great customer service and can deliver it effectively. You should be outgoing, confident, and ambitious, with excellent timekeeping and presentation skills. Flexibility is required to meet the needs of the business.
Benefits:
1. Job security due to our expanding business.
2. Opportunity to earn bonuses and recognition.
3. Above National Living Wage pay.
4. Annual Shoe Allowance.
5. Enhanced Maternity and Paternity packages.
6. Employee Development Programme.
7. Access to a confidential 24hr Health Assured helpline.
8. Life Assurance – 3 x annual salary.
9. HAPI App discounts – retail, travel, cinema, etc.
10. Discount on Tanning, Lotions, and Gym Membership.
11. Generous refer-a-friend programme.
Application Process:
If shortlisted, the Recruiter or Hiring Manager will contact you to discuss the role and next steps.
Job Types: Full-time, Permanent
Pay: £26,200.00 per year
Ability to commute/relocate:
* Sunderland: reliably commute or plan to relocate before starting work (required)
Application question:
* If your application is successful, you will be required to complete a DBS check. Are you comfortable doing so?
Experience:
* Customer service: 3 years (required)
* Management: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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