Job summary Part Time Position 20 hours per week Monday to Friday 2.30PM 6.30PM We are currently looking for a reliableand flexible part-time receptionist/ Admin to join our friendly team to cover BiltonMedical Centre. Previous experience of working within aGP or NHS setting would be an advantage although full training and support willbe provided. The successful applicant will need to evidence excellentcommunication skills and have an enthusiastic approach to the delivery ofpatient care. If you feel that you would suit thispost please forward youre CV along with a covering letter to: ravinder.khan7bradford.nhs.uk Main duties of the job Receptionist Duties Polite and professional Front of House meeting and greeting Polite and professional Front of House meeting and greeting Run surgeries, deal with patient enquiries ( in person and on telephone) Significant telephone admin; request for appointments, home visits, etc Book appointments to extended access service Manage requests for online services Take clear and concise messages with all relevant details records and designated spot Maintain patient safety and patient confidentiality Process repeat prescriptions using practice protocol Liaise with local chemists as appropriate Book ambulances (and record as per protocol) New patient and temporary patient administration Telephone liaison with secondary care providers and laboratories chasing up appointments and results Ambulance bookings General enquiries Manage computer generated tasks on daily basis Promote patient surveys and newsletters Clinical Recall and Administration letters SMS messages to patients (reminders etc) Signpost patients to services ( eg Carers Resource, social prescriber, pharmacist) Validate instructions from hospital letters and raise with GP where appropriate Attend relevant training to meet the requirements of the role and improve skills Log IT faults and problems to helpdesk ( Tel 03452682600) Use NHS intranet email facility for info, instructions, amendments etc Report all Information governance incidents About us Background A friendly team with excellent working conditionsand caring ethos. We serve patientsliving in BD1, BD7, BD8 and BD9 (please check our website Homepage - BiltonMedical Centre) Organisational Benefits NHS Pension scheme eligibility DBS and Occupational health check will be carriedout on successful applicant. Job description Job responsibilities Receptionist Duties Polite and professional Front of House meeting and greeting Run surgeries, deal with patient enquiries ( in person and on telephone) Significant telephone admin; request for appointments, home visits, etc Book appointments to extended access service Manage requests for online services Take clear and concise messages with all relevant details records and designated spot Maintain patient safety and patient confidentiality Process repeat prescriptions using practice protocol Liaise with local chemists as appropriate Book ambulances (and record as per protocol) New patient and temporary patient administration Telephone liaison with secondary care providers and laboratories chasing up appointments and results Ambulance bookings General enquiries General Admin Duties Remember smart card and passwords for security Manage computer generated tasks on daily basis Tidy/ update computerised records for Data Quality. File and retrieve manual medical records when required Promote patient surveys and newsletters Clinical Recall and Administration letters SMS messages to patients (reminders etc) Signpost patients to services ( eg Carers Resource, social prescriber, pharmacist) Contribute to practice performance targets Validate instructions from hospital letters and raise with GP where appropriate Attend relevant training to meet the requirements of the role and improve skills Log IT faults and problems to helpdesk ( Tel 03452682600) Use NHS intranet email facility for info, instructions, amendments etc Report all Information governance incidents Maintain data security at all times (clear desk procedures, lock out computers etc) Daily post duties ( open mail, stamp etc) and mail all post at end of shift Photocopying Update patient registration details on computer(tel numbers, addresses etc) Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc Open and close premises (lock doors, set alarms, close and lock windows) Occasional home working when business needs dictate. Other Duties Attend mandatory training Attend any work-related training as required Agree a Personal development plan at annual appraisal Attend General staff meetings Make refreshments and maintain tidy kitchen area Maintain tidy workspace Report all incidents or near miss incidents to line manager (admin or clinical) Any other duties deemed appropriate by line manager Job description Job responsibilities Receptionist Duties Polite and professional Front of House meeting and greeting Run surgeries, deal with patient enquiries ( in person and on telephone) Significant telephone admin; request for appointments, home visits, etc Book appointments to extended access service Manage requests for online services Take clear and concise messages with all relevant details records and designated spot Maintain patient safety and patient confidentiality Process repeat prescriptions using practice protocol Liaise with local chemists as appropriate Book ambulances (and record as per protocol) New patient and temporary patient administration Telephone liaison with secondary care providers and laboratories chasing up appointments and results Ambulance bookings General enquiries General Admin Duties Remember smart card and passwords for security Manage computer generated tasks on daily basis Tidy/ update computerised records for Data Quality. File and retrieve manual medical records when required Promote patient surveys and newsletters Clinical Recall and Administration letters SMS messages to patients (reminders etc) Signpost patients to services ( eg Carers Resource, social prescriber, pharmacist) Contribute to practice performance targets Validate instructions from hospital letters and raise with GP where appropriate Attend relevant training to meet the requirements of the role and improve skills Log IT faults and problems to helpdesk ( Tel 03452682600) Use NHS intranet email facility for info, instructions, amendments etc Report all Information governance incidents Maintain data security at all times (clear desk procedures, lock out computers etc) Daily post duties ( open mail, stamp etc) and mail all post at end of shift Photocopying Update patient registration details on computer(tel numbers, addresses etc) Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc Open and close premises (lock doors, set alarms, close and lock windows) Occasional home working when business needs dictate. Other Duties Attend mandatory training Attend any work-related training as required Agree a Personal development plan at annual appraisal Attend General staff meetings Make refreshments and maintain tidy kitchen area Maintain tidy workspace Report all incidents or near miss incidents to line manager (admin or clinical) Any other duties deemed appropriate by line manager Person Specification Experience Essential Discretion and Confidentiality are essential qualities for this post. Desirable The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Knowledge of READ codes or System One computer system is desired but not essential. Qualifications Essential GCSE grade A to C in English and Maths Desirable NVQ level 3 Person Specification Experience Essential Discretion and Confidentiality are essential qualities for this post. Desirable The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Knowledge of READ codes or System One computer system is desired but not essential. Qualifications Essential GCSE grade A to C in English and Maths Desirable NVQ level 3 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bilton Medical Centre Address 120 City Road Bradford BD8 8JT Employer's website