My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to their mission of revolutionizing retail through technology.
Key Responsibilities:
* Provide exceptional application support to their retail clients, ensuring seamless functionality and optimal performance of our software solutions.
* Troubleshoot and resolve technical issues related to their applications, working closely with clients to understand and address their needs.
* Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
* Conduct regular system checks and maintenance to ensure the stability and reliability of their applications.
* Assist clients with onboarding, training, and usage of their software, ensuring they maximize the value of their solutions.
* Maintain detailed documentation of support activities, issues, and resolutions.
Qualifications:
* 3-5 years of experience in application support, with a strong background in Java programming.
* Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
* Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
* Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
* Ability to work independently as well as collaboratively within a team.
* Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
Benefits:
* Competitive salary package with performance-based incentives.
* Comprehensive health and wellness benefits.
* Opportunities for professional development and career growth.
* Collaborative and inclusive work environment.
* Convenient office location with modern amenities.