** INTERVIEWS WILL BE HELD AT BRANSHOLME HEALTH CENTRE ON WEDNESDAY 9TH APRIL 2025 **
A Medical Receptionist plays a crucial role in ensuring the smooth running of a GP Surgery by providing front-line support to patients and our team of healthcare professionals. This role involves handling administrative tasks, managing patient appointments and ensuring excellent patient care and confidentiality.
Key Responsibilities
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
* Greet and assist patients in a friendly and professional manner.
* Answer telephone calls, deal with patient queries and signpost appropriately.
* Book, amend and cancel appointments using EMIS Web clinical system.
* Process prescription requests and liaise with the in-house pharmacy team.
* Provide information about services, policies and procedures.
Administrative Duties
* Handle incoming and outgoing correspondence, including emails.
* Coding, filing and managing medical documents.
Confidentiality & Compliance
* Ensure patient confidentiality is maintained at all times.
* Adhere to NHS policies, GDPR and practice protocols.
* Support the practice in safeguarding and data protection compliance.
Teamwork & Additional Support
* Work collaboratively with both clinical and administrative teams.
About Us
James Alexander Family Practice is a large Primary Care Organisation, delivering General Practice services across two sites; with practices at Bransholme Health Centre and Princes Medical Centre. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients.
Job Responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Process personal, telephone and e-requests for appointments.
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
* Signpost patients to the correct service.
* Process incoming and outgoing mail.
* Initiating contact with and responding to, requests from patients, team members and external agencies.
* Photocopy documentation as required.
* File and store records as required.
* Data entry of new and temporary registrations and relevant patient information as required.
* Input data into the patients healthcare records as necessary.
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
* Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
* Manage all queries (including administrative queries) as necessary in an efficient manner.
* Maintain a clean, tidy, effective working area at all times.
* Support all clinical staff with general tasks as requested.
Person Specification
Other Requirements
* Ability to work flexible hours, to provide cover for annual leave and sickness as required.
* Commitment to providing high-quality patient care.
* Knowledge of different languages.
Experience
* Experience in a customer-facing role (e.g. receptionist, administrator).
* Experience handling confidential information.
* Experience working in a GP surgery or healthcare setting.
* Knowledge of EMIS Web clinical system.
Qualifications
* NVQ Level 2/3 in Customer Service or Business Administration.
* Understanding of confidentiality and data protection (e.g. GDPR).
* Aware of NHS policies and procedures.
* Knowledge of appointment booking systems.
* Understanding of CQC requirements.
Personal Qualities
* Friendly and approachable.
* Ability to remain calm under pressure.
* Team player with a flexible attitude.
* Willingness to undertake further training.
* Interest in healthcare administration.
Skills & Abilities
* Excellent verbal and written communication.
* Strong organisational and multi-tasking skills.
* Ability to handle difficult situations professionally.
* Ability to use EMIS Web clinical system.
* Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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