Job Title: Digital Engagement & Content Supervisor Location: Milton Keynes Salary: £36,895
Are you ready to lead the charge in digital transformation, enhance user experiences, and drive impactful service improvements? The Digital Engagement & Content Supervisor role offers an exciting opportunity to manage a multi-channel inquiry service with a digital-first approach. We're looking for a strategic leader who's passionate about creating self-service solutions that maximise user satisfaction and streamline access to support services, delivering an exceptional 24/7 experience for members and users.
This position is more than just a supervisory role; it's a chance to be a key player in our organisation's digital transformation journey, establishing a reputation for high-quality service that reflects our commitment to our community. If you thrive on leadership, are data-driven, and have a knack for digital content, this could be the perfect opportunity for you.
Key Responsibilities
1. Lead & Inspire: Manage, train, and motivate a talented team to deliver top-notch digital support.
2. Digital Innovation: Oversee and update our digital support and training tools, ensuring they're easy-to-use, current, and valuable.
3. Drive Improvement with Data: Use data insights to find ways to boost efficiency, streamline...