Main area Administration Grade Band 3 Contract 8 months (Fixed term until 31st December 2025) Hours Part time - 30 hours per week Job ref 387-WC6153-IB
Site Bristol Royal Hospital for Children Town Bristol Salary £24,071 - £25,674 pa pro rata Salary period Yearly Closing 11/03/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children which is part of University Hospitals Bristol & Weston NHS Foundation Trust.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.
Main duties of the job
Communication:
* To support the triaging of referrals by liaising with key clinical staff
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* Act as a point of contact for queries from clinical and non-clinical staff
* Liaise with clinical and non-clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues as appropriate
* Communicate changes to clinics and appointments to patients as instructed, often at short notice
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
* To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
* Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
* Attend appropriate meetings as required by the role’s line manager
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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