Role: Process Specialist - Service Additional Benefits: Competitive Basic, Vehicle, Pension, Health Cash Plan, Life Cover Position Process Specialist - Service To support the development of Service process and procedures. Working in conjunction with the SHEQ team, the Customer service team and the wider Operational business, this role will support all businesses and divisions within the UK. The primary function of this role is the creation, maintenance and effective use of processes and procedures within the Service / Ops teams. This role is required to be visible and where needed hands on, as such national travel will be a requirement for the role. Skills and Experience - Process Specialist - Service Experience in a similar role A sound understanding or process and process improvement Process champion to document, train and evolve process Audit experience would be advantageous The ability to train in person and remotely Company Process Specialist- Service Established in 1985, Impact Handling has grown to become one of the leading providers of material handling equipment in the UK. Offering only the very best, carefully chosen equipment ranges each specified to deliver what we believe is the best value for money currently available. Our nationwide network has expanded with us and we are now proud to support our customers with strategically placed depots right across the country. Values Process Specialist - Service At Impact Handling our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers need, they can handle it. Our values are: Respect Entrepreneurship Courage Friendliness ADZN1_UKTJ