Customer Advisor – Operations
Full Time - 37 hours per week
12 month fixed term
Salary - Up to £31,045 depending on experience
Pity Me, Durham/Homeworking
About the role
We are looking for dynamic customer-focused individuals to join our team. Your aim is to provide industry-leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday, and 07:00 to 17:00 Sunday.
The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query, ensuring first-class customer service at all times.
You’ll also be required to undertake some admin duties to help support colleagues throughout the business.
About you
The successful candidate will have an exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results-driven, one team, ethical, and creative at all times.
You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.
Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.
The successful candidate will work flexibly as we are open 7 days a week, including bank holidays.
About us
Here at NWG, we strive to make Northumbrian Water Group (NWG) a Great Place to Work for all. We embrace and value Diversity, Inclusion, and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you, we offer a range of benefits to colleagues.
Benefits include, here’s just a few of them:
* Enhanced maternity pay
* Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
* Company pension scheme
* Digital GP
* Award-winning wellbeing website
* Employee Assistance Programme
* Life assurance
* Qualification loans
* Professional subscription
* Buy and sell annual leave
* Discounts and cashback offers
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