Roaming IT Engineer needed to cover schools in the Harrow/Slough area.
Salary: Up to £35,000
Benefits: 25 days holiday, company pension scheme, sage benefits, mileage allowance
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
Applicants must hold a valid UK driving license.
Applicants must have a period of employment within the education sector.
We are a leading managed service provider in the Education Sector, and are looking for a Roaming Engineer to facilitate client visits to support the ongoing running of their school's network.
If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.
Your responsibilities will include:
* Take ownership for a group of sites within the CTS array of clients, dealing with their 1st-2nd line issues.
* Be the escalation point for all technical issues for the client, and escalate to the CTS Helpdesk where appropriate.
* Think of solutions to common problems - a "can do" attitude.
* Provide a good level of technical expertise to all assigned customer networks.
* Visit client sites and work through an agreed list of issues with the Account Manager and/or the Senior Engineer on strategic decisions.
* Identify areas of growth within the school from a technical and engineering front and escalate this to the Account Manager.
* Effectively communicate (verbally and in writing) technical information to the client and commercial information to the Account Manager.
* Participate in engineering projects within school holidays.
CTS Remote Helpdesk:
* Be part of the team that responds to calls on the CTS Helpdesk.
* Deal with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk, and via email.
* Take ownership of tickets and manage them in a logical and methodical manner, escalating to a senior member of staff where necessary.
* Conduct full and thorough diagnostics with end users to enable ticket resolution.
* Keep the Technical Services Manager abreast of all ongoing tickets and their progress at the end of each day.
Checks:
Conduct regular checks on our client systems, which include, but are not limited to:
* Disk space checks
* Cluster shared volume/shared storage for hypervisors
* SNMP traps
Requirements:
* Experience with Virtualization (VMWare or Hyper-V).
* Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA, Microsoft Certified Engineer (MCSE) or equivalent demonstrable experience).
* Other specialist IT specific qualifications i.e. Aruba, Cisco, HP or other enterprise level software/hardware.
* Experience in the education sector is desirable but not essential.
* Car and valid UK driving license.
We can offer you:
* An environment that is underpinned by a passionate, people-driven company. It is our mission to support and develop our staff.
* Exceptional career development and advancement opportunities including Microsoft/Apple training.
* Opportunities to gain experience in high-level IT projects.
* The potential to progress to the senior levels of our management team.
If you are interested in this role and would like to find out more, we would love to hear from you.
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