Role reports to: Service Desk Manager
Purpose
We are looking for a Client and Desktop Support Analyst that will be responsible for providing technical and application support to our business users. The European role is based in Warrington, United Kingdom and is part of the European Service Desk.
Activities & Responsibilities
* Provide technical support during specified hours.
* Troubleshoot and maintain hardware.
* Manage local hardware stock levels.
* Identify and resolve problems within the Microsoft Windows environment.
* Log all calls into the ticket management tool and set priorities. Clearly and concisely document and communicate all details of case resolution in the ticket management tool.
* Keep management and users informed about the status of critical cases.
* Instruct and advise computer system users in the operation and execution of computer applications.
* Work with external vendors for support on defective software or hardware.
* Create support tickets and follow up from creation to resolution and where needed escalate internally.
* Perform special assignments as requested by management.
* Deploy and configure new PCs.
* Continually expand knowledge of new technologies and uses for currently deployed systems.
* Travel to Bicester when needed to provide infrastructure or local support.
* Collaborate with your team, based across Europe.
Job Requirements
* Flexible, eager, willing to learn, reliable.
* Ability to relay technical information in simple to understand terminology.
* Bachelor’s degree or minimum equivalent experience of 3 years, preferably in an international environment.
* Excellent communication, negotiation and presentation skills.
* Ability to build and maintain strong working relationships.
* Good time management skills and the ability to prioritize / plan tasks.
* Flexibility to work as part of a team and autonomously.
* Experience in troubleshooting in a Windows environment.
* Ability to travel if needed.
* Basic experience in troubleshooting PC hardware issues (i.e. monitors, printers, hard drives).
* Confident in decision making and able to influence others.
* Demonstrated ability to analyse and resolve problems.
We have everything covered
* Competitive basic salary
* Bonus scheme*
* Income protection insurance*
* Life Insurance*
* Access to help@hand total well-being app (including EAP and access to Benefithub discounts and savings)
* Pension
* Employee referral scheme
* Bespoke training and development opportunities
* Opportunity to buy health cash plans
* Cycle to work scheme
* Regular employee appreciation events
* 25 days holiday plus the usual bank holidays
* Hybrid working available once training completed.
*Subject to T&Cs
Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click here to discover what Medline is doing to make healthcare more sustainable for people and the planet.
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