Job description
Job Title: Ex Offenders Centre Manager
Reports to: Regional Manager
Location: Portsmouth
Salary: Up to £39,000 per annum DOE
Contract: Full time, permanent
Purpose
The Centre Manager is responsible for overseeing the day-to-day operations of the centre and its team of Support Workers and Supply Chain Partners. This includes managing referrals, maintaining stakeholder relationships within the justice sector, and ensuring high-quality service delivery to participants. The role also involves contract compliance, performance management, and creating a positive, safe, and structured environment within the Hub.
Main Duties and Responsibilities
1. Hub Operations & Risk Management
Ensure smooth daily operations, including hosting risk meetings and scheduling activities.
Oversee risk and safeguarding measures within the Hub, reporting incidents to the Regional Manager.
Maintain high standards of cleanliness and compliance with health and safety regulations.
2. Team Leadership & Performance Management
Line manage Hub staff, providing support, motivation, and guidance.
Monitor attendance and individual performance, offering coaching to achieve targets.
Conduct regular performance reviews and ensure best practices are followed.
3. Case Management & Participant Support
Oversee the assessment of eligible offenders, ensuring effective action plans are in place.
Monitor and drive progress toward programme objectives.
Ensure participants receive appropriate support, including activities that encourage engagement.
4. Data Management & Compliance
Ensure accurate and timely data entry onto CATs+, the case management system.
Monitor key performance indicators, data integrity, and compliance with reporting standards.
Conduct audits and assessments to ensure adherence to the Management Assurance Framework (MAF).
5. Stakeholder Engagement & Referral Management
Build and maintain relationships with key stakeholders, including Probation Services, CRS providers, courts, and approved premises.
Develop and implement referral pathways and joint working protocols to enhance participant support.
6. Employment & Training Support
Establish relationships with employers to secure job opportunities for participants.
Source and manage training providers in line with procurement guidelines.
Identify training needs for staff and arrange appropriate development opportunities.
7. Collaboration & Contract Compliance
Ensure team adherence to Shaw Trust policies, procedures, and contractual requirements.
Attend HMPPS contract meetings and contribute to continuous improvement initiatives.
Work closely with internal teams and subcontractors to ensure service consistency.
8. Flexibility & Additional Responsibilities
Support temporary caseloads if required during staff absences.
Actively contribute to risk management and safeguarding efforts.
Promote sustainability by managing energy use and recycling.
Person Specification
Qualifications & Training
Management training/qualification or equivalent experience.
IAG qualification (e.g., NVQ in Information, Advice & Guidance) (Desirable).
Experience
Proven track record of achieving performance targets.
Experience in leading, motivating, and coaching a team.
Background in working with complex needs individuals.
Experience in data management and analysis.
Knowledge of probation, community rehabilitation, and the criminal justice sector (Desirable).
Skills & Competencies
Strong leadership and problem-solving abilities.
Excellent communication, negotiation, and relationship-building skills.
Adaptability in a dynamic and challenging environment.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and case management systems.
Safeguarding & Compliance
Understanding of safeguarding procedures for vulnerable individuals.
Commitment to equality, diversity, and inclusion.
Enhanced DBS check required.
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