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Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Job overview
To have principal responsibility for the day-to-day operation of the restaurant, for the duration of the shift.
To ensure the restaurant meets and where possible exceeds its financial targets.
To have responsibility for the procurement of provisions under the control of the Restaurant Manager.
Where required oversee aspects of the Delivered Meal Service.
To lead on agreed initiatives relating to improving services within the department in delivering the trust objectives.
To have responsibility for ensuring food items are presented in line with Food Safety Regulations and Trust policy.
To have responsibility for the quality, presentation and temperature of food on offer within the restaurant.
To ensure servery and ancillary catering areas are maintained in a clean and hygienic condition at all times.
To work, as part of a team in the provision of Catering Services to Staff, Visitors and Patients of the Whittington Hospital, ensuring the provision of a customer focused quality service.
Main duties of the job
1. Compliance with current and future Food Safety (General Food Hygiene) Regulations.
2. Attainment of set quality, quantity and nutritional meal content.
3. Effective operational management of staff under your supervision.
4. Ensuring availability of meals at agreed times.
5. Ensuring adequate provisions are available to fulfil agreed menus.
6. Compliance with set quality, quantity and food waste control measures.
7. Compliance with the departments Hazard Analysis Critical Control Point [HACCP] procedures.
8. To manage and operate the department's Point of Sale register and cash loaders as required.
9. To comply with the trust Standing Financial Instructions.
10. To ensure all Point of Sale transactions are processed efficiently in a timely manner.
11. To ensure the update of the restaurant menu database.
12. To assist in the preparation and replenishing of provisions for service periods.
13. To ensure all customers are treated with the highest regard to customer care.
14. To work in a safe and hygienic manner, ensuring the highest standard of food safety.
15. To maintain the highest standard of personal and professional presentation.
16. To undertake on/off the job training as required.
17. To comply with trust policies and procedures.
Person specification
Skills
Essential criteria
* Able to use Microsoft Office & Excel software packages.
* Ability to use own initiative with minimum supervision.
* Ability to work unsupervised.
* Good communicator both verbal and written.
* Capability to follow instructions.
* Ability to work within set deadlines.
* Ability to co-ordinate multiple tasks.
* Cash Handling Experience.
* Able to motivate team members.
Desirable criteria
* Previous customer care training.
* Understanding of what constitutes good customer service.
Knowledge
Essential criteria
* To be proactive and organized in the day-to-day department/service operations.
* Knowledge of food hygiene regulations.
* Customer Care awareness.
* Health and Safety at Work.
* Strong retail staff dining experience.
Desirable criteria
* Awareness of sustainable Environmental initiatives relating to the work environment.
* Knowledge of hospital Catering Services.
Previous Experience
Essential criteria
* Previous supervisory or managerial experience.
* Previous experience working within a Catering environment.
* Understanding of Basic Food Hygiene principles, with the ability to attain the Foundation Food Hygiene Certification.
Desirable criteria
* NHS experience.
* Working large scale food service unit.
* Previous managerial experience within a Catering health service environment.
Qualifications
Essential criteria
* Understanding of Customer Care.
* Catering qualification or relevant experience.
Desirable criteria
* Catering Management qualification.
* Foundation Food Hygiene qualification.
* Intermediate Hygiene qualification.
* Health and Safety training.
Personal Qualities
Essential criteria
* Able to comply with all aspects of Food Hygiene Regulations.
* Able to organise and plan own workload.
* Flexible to the needs of the service.
* Integrity and discretion.
* Pragmatic approach with the ability to 'get things done' within agreed timetable.
* Good communication Skills.
* Calm under pressure.
* Team worker & leader.
Desirable criteria
* Creative.
* Outgoing, friendly personality.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults.
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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