Opportunity information
Salary: £292 per week
Duration: 18 months
Advert closing date: 25/04/2025
Description
We are looking to appoint a motivated, enthusiastic individual to join our central team as an Apprentice ICT Support Technician. This is an excellent opportunity for someone to start their career in ICT or retrain in a new discipline. You will gain hands-on experience and training to develop your skills in supporting and maintaining technologies.
Responsibilities
* Provide first-line technical support to staff and students, troubleshooting and resolving IT issues promptly.
* Proactively respond to requests logged within the ICT Service Desk.
* Prioritise and escalate Service Desk requests as appropriate.
* Document and maintain accurate records of IT support requests and resolutions.
* Liaise with 3rd parties to resolve issues, where appropriate.
* Assist in the installation, configuration, and maintenance of computer hardware, software, and networks.
* Help with the setup and maintenance of classroom technology, such as interactive whiteboards, projectors, and audio-visual equipment.
* Participate in training sessions to enhance technical skills and knowledge.
* Maintenance of Health and Safety issues related to the use of ICT.
* Ensure that all ICT systems within the school are installed and operated safely and remove from use any equipment that is deemed to be unsafe.
* Contribute to the development of ICT and its use within the Academy.
* Contribute to the provision of physical security measures to protect against loss of equipment.
* Uphold the Catholic ethos of the Academy and its schools.
Entry Requirements
Minimum of 4 X GCSE’S grade 4-9 including English and Maths.
Training to be Provided
ICT Level 3 Apprenticeship Standard:
* Qualification together with onsite training by the employer.
* For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress to the Higher Apprenticeship (Level 4) and ultimately to a Degree Apprenticeship.
Courses
* ICT 3 Course 1 – Hardware and Networking
* ICT 3 Course 2 – Software and Security
* ICT 3 Course 3 – ICT Administration
Professional Development Programme
Things to Consider
Travel to schools within Birmingham will be required, location(s) to be discussed with the successful applicant, main areas include: B7, B8, B10, B19, B20, B21, B27 & B28. DBS required.
Skills Required
Array
Future Prospects
Full-time job role, career progression, further training.
Hours per Week
36.5
Working week: Mon-Fri
Apprenticeship Standard
Information Communications Technician (Level 3)
Location
Birmingham, West Midlands, England, B27 6RG
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