TELEPHONE AGENTS - COLLECTION
#S3 #SKIPTON #SHEFFIELD #LEEDS
Salary: Basic salary of up to £26,000 (depending on experience) plus a monthly bonus based on performance, with a realistic earning potential of £30,000+ per year.
Must have: Credit Control or Debt Collection experience.
You will be:
1. Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
2. Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
3. Entering accurate records of conversations and payment agreements into a customer database.
4. Following processes and guidelines regarding debt collection.
5. Working in an open plan, contact centre environment - achieving personal and team targets.
6. Accurately entering customer payment details into our systems.
Requirements:
1. Previous experience working in a call centre or credit control type role is important.
2. Clear and confident communication skills - both writing/data entry and over the telephone.
3. Comfortable working to targets - earning more money based on achievements.
4. Strong IT skills - ability to pick up different technologies and systems quickly.
5. Willing to make outgoing telephone calls to customers, including difficult conversations.
6. Problem-solving abilities - able to ask the right questions to get the information needed.
Benefits:
1. Welcoming working environment.
2. Casual smart dress code.
3. Company pension.
4. Colleague discount scheme.
5. Christmas Savings Scheme.
6. Free on-site parking.
7. Employee Assistance Programme.
8. Attractive bonus, incentives, and performance rewards.
9. Death in service benefit.
10. Hybrid working after 6-month probation (3 days at home, 2 in the office).
Job Types: Full-time, Permanent
Pay: £25,000.00 - £26,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
* Performance bonus
Schedule:
* Day shift
* Monday to Friday
* No weekends
Experience:
* KPI driven environment: 1 year (required)
* Credit control: 1 year (required)
* Accounting: 1 year (preferred)
* Credit control: 2 years (preferred)
Work Location: In person
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