Main Duties & Responsibilities
* Support and manage all IT environment including supporting building landlord networks, ensuring smooth day-to-day operations across all infrastructure and Network components
* Maintain and Support all corporate network infrastructure, focusing on Cisco Meraki solutions, including wireless, security, and switching technologies.
* Maintain scalable, secure IT infrastructure systems that meet business needs and comply with security standards.
* Provide 3rd Line support for Microsoft 365 applications (Exchange, SharePoint, OneDrive, Teams), and proficiently manage Microsoft Intune, including Autopilot configuration, application patching, and device management.
* Provide advanced support for Microsoft Office applications, troubleshooting issues, and optimizing performance to meet business needs.
* Lead or contribute to various projects, ensuring successful delivery within scope, time, and budget. Collaborate with stakeholders to ensure solutions meet business and operational needs.
* Monitor network performance using Cisco Meraki and other tools, identifying and resolving issues related to connectivity, security, and overall network health.
* Enforce network security protocols, including Firewalls, VPNs, and intrusion detection systems (IDS/IPS), with a strong focus on Cisco Meraki security capabilities.
* Support and maintain Servers and cloud-based systems, ensuring reliability patching, availability, and scalability ad any upgrades or new installs
* Develop and maintain disaster recovery plans, including regular testing and system backups to ensure business continuity.
* Act as a critical escalation point for technical incidents, providing advanced troubleshooting and support for complex infrastructure issues raised by the internal IT team.
* Apply basic understanding of ITIL principles to support incident, change, and problem management processes, ensuring service delivery aligns with ITIL best practices.
* Maintain detailed documentation of network configurations, infrastructure designs, and troubleshooting steps.
* Work closely with other IT team members and departments to identify network and infrastructure needs, support new technology deployments, and provide solutions for business growth.
* Collaborate with third-party vendors for all incident response, purchasing hardware, software, and services; manage relationships and ensure compliance with service agreements.
* Working with SOC team to monitor all security events including monitor and respond to Darktrace alerts
Required Qualifications
* Minimum of 3-5 years of experience in network engineering, infrastructure engineer, 3rd line Engineer or a similar role, with extensive experience in Azure/Microsoft and Cisco Meraki technologies, and experience working as escalations.
* Certifications (Preferred):
o Cisco Certified Network Associate (CCNA) or higher
o Microsoft Certified: Azure Administrator Associate
o Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred for Intune experience)
o ITIL Foundation Certification
Key Skills
* Strong experience with network administration (LAN/WAN), routing, switching, and Cisco Meraki solutions (wireless, security, and switching) including knowledge of Firewall configurations and network security best practices and technologies.
* Strong understanding of IP Addressing, DNS, DHCP, and subnetting.
* Experience managing cloud infrastructure (Azure) and on-premises systems.
* Proven ability to manage and support an IT environment, ensuring smooth operation.
* Proficiency in Microsoft 365 administration and troubleshooting, including Exchange, SharePoint, OneDrive, Teams and Microsoft Office.
* Extensive knowledge of Microsoft Intune, including Autopilot, device management, and third Party application patching.
* Extensive third-line support experience, handling complex escalations and resolving advanced technical issues.
* Familiarity with the ITIL framework, understanding basic principles of incident, change, and problem management.
* Able to work efficiently and prioritise workloads/projects within agreed timelines independently and as part of a team.
* Ability to communicate effectively with team members and demonstrate good punctuality.
* Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives.
* Excellent problem-solving skills with a logical and analytical mindset.
* Strong verbal and written communication abilities, with the capacity to convey technical concepts to non-technical users.
* A patient and customer-oriented approach with a commitment to delivering high-quality support.
* Attention to detail and a methodical approach to troubleshooting and documentation.
* Professionalism and a positive attitude, even when faced with challenging situations.
Desirable Knowledge
* Scripting knowledge (PowerShell)
* Desirable experience in the Build-to-Rent (BTR) industry, supporting property management operations.
* Desirable experience working with Yardi Property Management or similar real estate management systems.
* Experience with Teams based telephony (Luware Nimbus)
* Experience of Darktrace
* Experience of Microsoft Sentinel