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I am currently looking for Service/ Parts Advisor to work between two branches in Bicester area.
Basic Salary is £26,000 OTE £32,000 (achievable)
Hours are 8am to 6pm Monday to Friday working 1 in 3 Saturdays 8:30am to 12:30pm
Location: Bicester area
Service/ Parts Advisor:
* Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories and servicing.
* Identify and source vehicle parts and accessories through the electronic catalogues and other sources.
* Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.
* Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.
* ·Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.
* ·Participate in training and development opportunities to enhance skills and knowledge.
* ·Answer incoming phone calls, emails and other forms of communication in a timely and professional manner
* Schedule appointments and maintain accurate and up-to-date appointment calendars
* ·Prepare and process customer paperwork and invoices
* Provide exceptional customer service and assistance with any customer queries or concerns
* ·Coordinate with other departments to ensure a seamless and efficient customer experience
About You:
* Prior experience in an automotive parts department or related field
* Basic knowledge of vehicle components and parts
* Strong organisational skills and attention to detail
* Ability to use an electronic parts system, digital diary and inventory management software
* Strong communication skills, both written and verbal
* Ability to work well in a team environment
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