Job responsibilities 1. Act as a key contact point for administration of Digital Service Development requests within the Trust. 2. Organise Digital Service Development Team meetings and supplier review meetings. Participate and minute or action track where necessary. 3. Create and manage content within SharePoint, taking ownership of relevant information held within this system. 4. Identifies areas of repetitive work suitable for automation, or other more efficient ways of working. 5. Supporting development of new resources for the trust, such as knowledge bases and chatbots. 6. Supporting the update and escalation of business-as-usual digital queries and SSHIS incidents and problems, identifying and reporting themes of recurring issues for escalation. 7. Oversee key Digital Service Development processes, such as escalations; ensuring your own tasks and other team members are completed on time. 8. To liaise with other members of staff, both inside and outside the Trust, on matters relating to MPFT Digital systems, including ensuring actions agreed by Staffordshire and Shropshire Health Informatics Service (SSHIS), 3rd party led projects and suppliers, are actioned. 9. To plan aspects of change control, including the production of documentation and to communicate scope, targets, plans and progress to other team members and directorates. 10. Report on MPFT Digital changes, problems and incidents progress to relevant stakeholders. 11. Support the effective financial management of departmental and supplier spend budgets. Providing administration for budget spreadsheets and supplier performance reports. 12. To write reports and presentations to provide updates to stakeholders as required, make use of charts, spreadsheets and other visual aids when suitable. Microsoft products will largely be used for these purposes such as Excel, PowerPoint, Project and Visio. 13. Identify discrepancies in reporting, performance risks and issues and flag them for resolution in liaison with the Service Development managers. 14. Handover work to staff members within other teams when necessary, and ensure progress is made and project timescales are met. 15. To provide training as required to clinicians, management and staff at all levels as necessary. 16. Deliver internal and external communications based on clear content and guidance 17. Support in the creation of surveys to gain feedback from stakeholders. 18. Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust business at all times. 19. To undertake any training and development necessary to fulfil the requirements of the post. 20. Support and troubleshoot ad-hoc Digital Service Development queries as required. "INTERNAL MPFT ONLY