Location: London
Employer: Selfridges
Reference: selfridges/TP/278495/5551/321
A bit about the role
As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an authentic way. A member of the Retail team and a trusted advisor to your clients, you are knowledgeable on all things Selfridges from our extraordinary product offering to our exciting range of services and exclusive events.
Responsibilities
1. Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor.
2. Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store.
3. Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention.
4. Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events.
5. Be responsible for preparing areas where hosting clients, maintaining housekeeping standards, and having refreshments ready for their arrival.
6. Advise your clients on the latest products and trends across divisions through different service propositions.
7. Elevate the client experience by working confidently and collaboratively with brand partners and team members.
8. Be flexible and able to step in and support the front of house team to deliver extraordinary service.
A bit about you
1. A great communicator, adapting your style and service to suit customer needs.
2. A sales and service expert, acting as a personal concierge to your clients.
3. Connected, understanding the importance of building relationships across teams and brand partners.
4. Tech savvy, embracing clienteling tools to manage your client book.
5. Curious, seeking to discover more about your clients and their preferences.
6. Detail oriented, noticing even the smallest details to ensure an excellent experience.
7. Knowledgeable, staying ahead of the latest trends and continuously broadening your product knowledge.
8. Flexible, responsive to business needs, and comfortable taking on additional responsibilities.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
#J-18808-Ljbffr