Client Service coordinator - LiphookThe Company:Our client is the world's leading end-to-end platform for facilitating in-room, hybrid and virtual meetings for some of the world's largest corporations, legislative bodies, and membership organizations.They provide software, hardware, and services that register attendance, provide live, secure polling, Q&A management, webcasts, and audited reporting through pioneering technology.As a UK employee you'll be part of a global team of around 150 people, spread across 13 offices. The business is made up of people who are passionate about its products, believe in providing superb customer experience and who are always looking for new ideas and new solutions. Development of individuals within the business is a key focus.Location:This will be a full-time role primarily based in our office in Liphook, Hampshire. You'll be expected to travel for events, both domestically and occasionally internationally.Salary:£25,000 per annum.The role:You will be responsible for the smooth running and delivery of our client's Annual General Meeting's (AGMs) and member meetings using our proprietary technology. These meetings can take place onsite and may require you to travel or will be run virtually from the office in Liphook.This is an exciting opportunity to work with a growing company in the meetings industry, which continues to be innovative, and brings technology to the forefront. It is also an opportunity to work alongside many major companies, membership associations and sporting federations. This position is incredibly varied and will suit someone working well within a team as well as being self-motivated to deliver successful meetings.Although the position heavily involves the technology, it is also primarily a client facing role. To our clients who entrust us with their most important meetings.Areas of responsibility:Delivering meetings both onsite and/or remotely
Supporting clients in the lead up to their meeting
Attending pre-meeting rehearsals and training sessions with clients
Producing webcasts / facilitating voting and Q&A in our software
Implementation of solutions onsite, in live environments
Ensuring that our products and services are delivered to the highest possible standards
Daily activities:A typical day for you can be unpredictable and varied. You could be involved in the production of your next meeting (or supporting one of your colleagues), onsite or remotely running a meeting.Overseas and UK travel feature frequently in this role during the busy periods of the year, so the ideal applicant will be prepared to spend nights away from home.The Applicant:There are certain skills we require for the role however personality is the main driver of those that have succeeded in the past. We need people with a fantastic work ethic, positive attitude, and the self-confidence to communicate effectively with senior executives, CEOs and company directors.Essential Skills:Good general knowledge of IT
Confident and comfortable in client-facing situations
Passionate and knowledgeable about technology, and open to learning new software
Proficient in the use of MS office
Enjoy travelling, within the UK and abroad, and have a flexible approach to working hours
Be capable of lifting 23kgs of equipment
Capable of managing several projects simultaneously
Hold a full UK driving license
Be eligible to live and work in the UK
Highly Regarded Skills:Experience with broadcast software e.g. VMix, Vimeo and Zoom Webinar
Knowledge of Audio Visual (AV) hardware
Formal IT qualifications
Experience in a client facing role
Knowledge of SQL and network configuration
Training:Comprehensive training will be provided on software, hardware, and meeting delivery. You will learn on the job within a supportive team.Hours of work: 9-5.30pm, Monday to Friday is schedule dependent. However, some meetings will take place outside these hours and over the weekend, and you will be required to work these. Any weekends worked will be reimbursed with additional leave.Process:Successful candidates will be contacted and asked to take part in an initial video call, this will be followed by face to face interviews.Benefits:Annual social events at Summer & Christmas time
Gym Discount
Health Plan
Pension
Relaxed, fun working environment
Free parking at the office
Mobile phone and laptop provided
Job Types: Full-time, PermanentPay: £25,000.00 per yearSchedule:Monday to Friday
Weekend availability
Work Location: In personTPBN1_UKTJ