We are looking for an experienced Duty Manager (Maternity Cover) that will play a vital role in overseeing guest
services, ensuring a seamless and memorable experience for our guests, while
maintaining a safe and secure environment for both guests and staff. The ideal
candidate will have a passion for luxury hospitality, excellent leadership
skills, and the ability to manage all aspects of the house with a keen eye for
detail.
About The Stafford London
Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.
The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.
Our Benefits includes:
* Annual salary package of £40,000 (this amount is inclusive of service charge)
* Offer a shift pattern of 4 on 3 off
* Referral Scheme: £1000 for referring a Chef, £500 for permanent position (terms and conditions applies)
* 28 days holiday with increase after 1st year of service, capped at 33 days
* Private Healthcare & Life Insurance
* A choice of rewards and lifestyle benefits
* Access to Wagestream
* Training and development opportunities
* Interest free season ticket loan
* 50% Food and Beverage discount in our venues
* Opportunity to be part of a growing team who has potential to achieve great things
About the role, what will I be doing?
* Act
as an ambassador for the property, delivering world-class service to our
guests while ensuring adherence to Health & Safety standards and best
practices.
* Oversee
all guest services operations, from pre-arrival to post-departure,
ensuring an impeccable guest experience.
* Be a
visible presence during peak business times, interact with guests, address
their needs, and promptly resolve any issues.
* Manage
and monitor personalised guest service standards, ensuring all guests feel
recognised and valued, particularly regular and VIP guests.
* Take
ownership of the smooth operation of all departments, ensuring each shift
runs seamlessly.
* Ensure
compliance with all health and safety regulations, including fire marshal
duties and emergency procedures.
* Develop
and implement plans to increase guest satisfaction, operational
efficiency, and revenue, focusing on occupancy and upselling
opportunities.
* Prepare
and submit statistical performance and forecast analysis reports as
required.
* Cover
night shifts when required to ensure continuous high standards of service
Who are we looking for?
* Proven
experience in a similar role within a luxury or boutique hotel setting.
* Exceptional
communication skills and attention to detail.
* Excellent
problem-solving and decision-making abilities, particularly in
high-pressure situations.
* Knowledge
of hotel management systems, such as Opera.
* Ability
to work collaboratively across departments to foster a cohesive team
environment.
* Flexibility
to be available outside of regular hours as needed.
* First
Aider & experience of crisis management.
* Passion
for delivering exceptional guest experiences and driving customer
excellence.
* Enthusiasm,
confidence, and adaptability in a fast-paced, luxury hospitality
environment.
* Organisational
skills, with a flexible attitude to handle a variety of tasks.
* Discretion
and the ability to maintain confidentiality.
* Commitment
to the health, safety, and welfare of all employees and guests.
If that sounds like something you would enjoy doing and you are excited about becoming part of our Front of House team than we would love to get to know you!
Please apply now, we are looking forward to receiving your application.
The successful candidate must already have eligibility to work in the UK.