Ratby Medical Centre is recruiting for the position of Practice Manager. This is an exciting opportunity for a highly motivated and organised individual looking for a rewarding career in the NHS.
Whether you are an experienced Practice Manager seeking a fresh challenge or a Senior Administrator / Healthcare Professional ready to step up, we want to hear from you!
We are a family run Practice dedicated to the wellbeing of our patients and staff.
We are looking for someone who has a passion for innovation and collaboration to join our enthusiastic, dynamic and highly engaged team. With two of our GPs actively involved in working with our local Primary Care Networks and GP Federation, we are at the heart of shaping local primary care.
We offer
* Support and training to help you grow into the role
* A GP Partner open-door policy we value your input and ideas
* A welcoming and forward-thinking environment
What we're looking for
* Experience in practice administration, people management, and organisation
* Someone eager to develop and make a real impact
* Have the skills to problem solve
Location
Ratby village offers excellent schools and family-friendly amenities. It has a range of shops, cafes and pubs, which offer a tight-knit community experience. Located near Leicester City Centre, it is an ideal location for working professionals.
If you're ready to take the leap into Practice Management or looking for a supportive, ambitious team to grow with, apply today!
Main duties of the job
The post holder will lead and coordinate on all elements of running a General Practice.
The post holder will work closely with clinical staff and the wider non-clinical and administrative team to ensure the Practice is running smoothly on a day to day basis, with support from the Practice Partners.
The post holder will work closely with external organisations and stakeholders to enhance patient care and to support additional patient services that will benefit the local population.
The post holder will be responsible for maintaining our new modern purpose built premises to enhance the patient experience and provide a welcoming environment.
The post holder will actively seek patient engagement in the services that it provides and will embrace modern technology to support and enhance the care that the surgery can offer its patients.
About us
Ratby Medical Centre is a family run GP Practice who are committed to patient wellbeing with a strong focus on compassionate care.
The Practice moved to a modern purpose built premises in November 2023. We have a practice list size of over 6,100, which is rapidly growing, largely due to patient satisfaction and the care they receive from our dedicated team and our modern facilities.
We have three GP Partners, two salaried GPs, two Practice Nurses and several additional roles through the extended team of Primary Care Network staff, including Clinical Pharmacists, Social Prescribers, and a First Contact Physiotherapist.
The Medical Centre also includes a Pharmacy adjoining the practice and a private dentist.
Job responsibilities
Job summary:
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, Safety, Health, Environment and Fire, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.
Keeping the GP Partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Personnel and training
* Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
* Reviewing and regularly updating Job Descriptions and Person Specifications.
* Ensuring familiarisation of all staff contracts of employment and that all relevant employment legislation is followed.
* Ensuring the practices employment policies and procedures are comprehensive and up to date and followed by all staff.
* Ensure induction programmes are completed for all staff and recorded appropriately in the staff personnel file.
* Manage training, including the organisation of internal PLTs, ensuring all mandatory training is completed in the required time-frames.
* Ensure all staff recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
* Oversee preparation and implementation of staff rotas and staff holidays.
* Ensuring all information is recorded in GP TeamNet (local intranet).
Finance and profitability
* Managing book-keeping, petty cash and other financial aspects of the practice, including payroll, NHS pension scheme arrangements and practice claims.
* Regularly review supplier costs / contracts to ensure the practice is achieving value for money.
Information technology
* Responsibility for the computer system, including organising any maintenance and developments to the system.
* Ensure compliance with Data Protection legislation.
* Maintaining the practice and NHS choices websites.
* Responsibility for the telephone system including organising any maintenance and developments to the system.
* Responsibility for working towards a 'Modern General Practice' model.
Premises and equipment
* Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
* Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
* Ensuring all necessary insurance requirements are in place.
* Ensure Notional Rent agreements are in place and maximised.
Patient services
* Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant Lead.
* Reviewing and updating the practices information leaflet, practice publicity and health education material.
* Regular review, implementation of and embedding an efficient business resilience plan (BRP).
* Ensuring the team reach QOF targets (supported by the nursing and administrative leads).
* Managing the Patient Participation Group.
Future planning
* Lead and contribute to the practice business plan by reviewing the practice strategy to identify gaps or weaknesses that need addressing.
* Keeping abreast of developments within the NHS that might impinge on the practice and acting proactively at all times.
External relationships
* Ensuring efficient internal and external communication, including being the focal point for contact with the ICB, NHSE, PPG and other bodies.
Person Specification
Skills
* Ability to exploit and negotiate opportunities to enhance service delivery.
* Excellent communication skills (written, oral and presenting).
* Excellent leadership skills.
* Strategic thinker and negotiator.
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
* Effective time management (Planning & Organising).
* Ability to network and build relationships.
* Proven problem solving & analytical skills.
* Ability to develop, implement and embed policy and procedure.
* Ability to motivate and train staff.
* SystmOne Clinical System experience.
Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Degree level qualification in healthcare or business
* AMSPAR Qualification
* Leadership and/or Management Qualifications
Experience
* Experience of working with the general public.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Experience of working in a health care setting.
* Experience of managing large multidisciplinary teams.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Experience of workforce planning, forecasting and development.
* NHS / Primary Care General Practice experience.
* Relevant health and safety experience.
* Experience of chairing meetings, producing agendas and minutes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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