The After-sales Manager – UK Region is a key leadership role responsible for overseeing the after-sales engineering team and ensuring the seamless operation and maintenance of over 30 energy storage sites across the UK. This role involves managing a team of skilled engineers, fostering a high-performance culture, and ensuring customer satisfaction through efficient issue resolution and process optimization. The manager will serve as the primary liaison between customers and the company, aligning after-sales services with business objectives and supporting the company’s growth strategy. Strong leadership, technical expertise, and a proactive approach are essential for success in this role.
Responsibilities:
* Lead and manage a team of 10+ after-sales engineers in the UK, including recruitment, training, and performance evaluations.
* Foster a collaborative, efficient, and accountable team culture to achieve high performance.
* Conduct regular team meetings to monitor progress, address challenges, and implement solutions.
* Oversee after-sales operations for over 30 energy storage sites across the UK, ensuring timely task completion and adherence to company standards.
* Collaborate with engineers to resolve on-site technical issues promptly and maintain customer satisfaction.
* Develop and implement standardized after-sales service processes to optimize efficiency and quality.
* Drive continuous improvement efforts to reduce rework rates and customer complaints.
* Serve as the primary point of contact for customers, ensuring their needs are met and conducting regular site visits.
* Identify risks and develop mitigation strategies to support the company’s business growth and expansion.
* Align the team with business objectives by planning for resource allocation, team development, and future growth.
Your profile:
* Bachelor’s degree or higher in Engineering, Energy, Project Management, or a related field.
* Minimum of 5 years of experience in after-sales service management, ideally in energy storage or related industries.
* Proven track record of managing cross-regional, multi-project teams and solving complex technical and managerial challenges.
* Strong leadership skills with the ability to inspire and maintain a cohesive, high-performing team.
* Excellent communication and interpersonal skills, with a focus on customer satisfaction.
* Proficiency in after-sales processes, management tools, and strong project management expertise.
* Familiarity with on-site Health, Safety, and Environmental (HSE) regulations and management practices in the UK.
* Ability to work under pressure and provide timely responses to on-site issues.
* Fluency in English is required; Chinese speaking is an advantage.
* Demonstrated problem-solving skills, attention to detail, and a proactive, service-oriented mindset.
* Has right-to-work in the UK.
We offer:
* Performance and experience based competitive remuneration
* Scottish Widow workplace pension.
* 25 days paid holidays + public holidays
* Car sacrifice scheme
* Department & company wide teambuilding events.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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