Job summary We are looking for an enthusiastic and dynamic individual to join our friendly workflow administration team, which looks after the practice's 'behind the scenes' endeavours. Main duties of the job The work that our workflow administrative team undertakes underpins the function of the practice and you will be involved with all aspects of our service - from patients and clinical staff through to hospital consultants and specialist suppliers. About us Runnymede Medical Practice is a busy village practice providing patient-centred health and well-being care to around 12,000 patients. We are based across two sites one in Old Windsor, Berkshire and one in Englefield Green, Surrey. The administration team is based at our Old Windsor site. Date posted 04 February 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A3489-25-0001 Job locations Runnymede Medical Practice Newton Court Medical Centre Burfield Road Old Windsor Berkshire SL4 2QF Job description Job responsibilities As a member of our workflow administration team, you will be responsible for: - Filing and coding of incoming clinical documents - Sending out patient referrals to secondary care - Dealing with insurance requests - New patient registrations - Dealing with death administration - Processing electronic consultation requests - Liaising with clinicians and patients, as necessary - Inviting patients with chronic diseases for routine recall appointments Job description Job responsibilities As a member of our workflow administration team, you will be responsible for: - Filing and coding of incoming clinical documents - Sending out patient referrals to secondary care - Dealing with insurance requests - New patient registrations - Dealing with death administration - Processing electronic consultation requests - Liaising with clinicians and patients, as necessary - Inviting patients with chronic diseases for routine recall appointments Person Specification Skills Essential - Excellent communication skills (written and oral) - Confident and competent in using computerised systems and applications including Office and Outlook - Clear, polite telephone manner - Effective time management (planning and organising) - Must be a team player. - Good interpersonal skills - Ability to follow policy and procedure - Ability to work under pressure and remain calm. - Ability to work flexibly within remit of the post. Experience Essential - Experience of administrative duties - Experience of working with the general public Desirable - Experience of working in a healthcare setting Qualifications Essential - Educated to GCSE level or higher - GCSE grade A to C in English and Maths Person Specification Skills Essential - Excellent communication skills (written and oral) - Confident and competent in using computerised systems and applications including Office and Outlook - Clear, polite telephone manner - Effective time management (planning and organising) - Must be a team player. - Good interpersonal skills - Ability to follow policy and procedure - Ability to work under pressure and remain calm. - Ability to work flexibly within remit of the post. Experience Essential - Experience of administrative duties - Experience of working with the general public Desirable - Experience of working in a healthcare setting Qualifications Essential - Educated to GCSE level or higher - GCSE grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Runnymede Medical Practice Address Runnymede Medical Practice Newton Court Medical Centre Burfield Road Old Windsor Berkshire SL4 2QF Employer's website https://www.runnymedemedicalpractice.nhs.uk/index.aspx (Opens in a new tab)