HGV Service Administrator
Location : Reading
Salary: £26-28k Per Annum Basic + (up to 2K Bonus per annum) Plus 1 in 4 Sat Mornings paid at 1.5
Hours: 42.5 Hours Per Week
Department: Service MAN
Job Type: Full time
Contract Type: Permanent
Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!
Operating since 1971, we are proud to operate dealerships for MAN Trucks, VW Commercials, Isuzu Trucks and Mercedes-Benz Trucks within the London area and Thames Valley.
The Service Administrator in our business, performs a pivotal role in the smooth running of the Commercial Service Department at Reading. You will be supporting our Service Advisors with answering telephone calls from clients, dealing with clients in person, liaising with your colleagues in order to maintain timely and accurate information relating to vehicle repairs and enquiries.
If you have a "can do" attitude, the ability to multitask, possess excellent customer service skills and enjoy administration, we invite you to apply for this varied and busy role!
Responsibilities:
Welcome Customers to the Branch.
Maintain customer waiting area.
Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Answer incoming calls from customers and manage voicemails left by customers in a timely manner.
Complete jobcard preparation for all workshop jobs, including pre calls and post calls.
Updating customers as directed by Service Team.
Assist service team by following up all No Show bookings.
Assist Gaining authorisation for work required either from the customer or via customer approval platforms.
Support in the utilisation of the HGV MOT Lane and invoicing MOT test.
Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract
Inform customer of outstanding campaigns and arrange for work to be completed
Scanning Jobcards over to Admin Team for processing.
Completing retail and cash invoicing
Build rapport with all staff and customers
Assist in any area of Cordwallis Service Core Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning.
Work in Progress (WIP) control for the branch.
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and procedure.
The perfect candidate will have:
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask
Work on own initiative and be a team player
More about what Cordwallis Group can offer you:
Multi manufacturer training programmes available we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Free Parking on Site
Working for a friendly family business!
If this sounds like you, please apply now!
Seeking a professional HGV Service Advisor for our Bicester Location
REF-220222
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