People Services Officers (Y.E.S LEARNER) (Houghton)
Date: 2025/03/12
Reference Number: PSO#3
Description:
* Execute various administration duties as assigned by the relevant department as per agreed standards.
* Generate and maintain the applicable records, files, and reports as directed, in line with agreed standards.
* Capture information onto various systems to maintain respective databases.
* Responsible for the filing and/or scanning of paperwork, when required.
* Assist with query resolution and follow-ups.
Governance:
* Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
* Support SBV's ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the Organisation Culture:
* Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
Lead as an Ambassador and Executor of Change:
* Act as a change management architect in periods of change to ensure business continuity.
* Manage the integration of business units into a seamless end-to-end solution for customers.
* Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SMEs (subject matter experts) when required.
* Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements:
* 1 year experience in general administration: Advantageous.
* Computer Literate (MS Office).
* Must be a South African Citizen.
* Must be between 18 and 30 years old.
* Must be unemployed.
* 3-year Diploma or Degree in Human Resources: Advantageous.
Skills:
* Verbal, Non-verbal and Written Communication Skills: Ability to effectively interact with individuals/groups, using appropriate communication methods to send and receive clear messages.
* Customer/Service Orientation and Customer Intimacy: Demonstrate a concern for performing work of a high standard, aligning services/products with customer expectations, and maintaining open communication channels with customers.
* Time Management: Effectively plan, schedule, coordinate, and execute own program in accordance with business priorities.
* Performing Operational Administration: Demonstrate moderate business writing, administrative, and computer skills to draft reports, statistics, and correspondence, ensuring accurate record-keeping in accordance with relevant company procedures.
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