We need administration team members who can be practical, resilient, and caring. Full training will be provided.
Main Duties of the Job
Call Handlers are the first point of contact for patients in accessing our services. Our team filters the calls received and matches the patient problem with the most appropriate person to help them.
About Us
Our administration team provides support to our Clinicians and acts as the gateway to our services for our patients. Full training will be provided.
Job Responsibilities
We are looking to recruit a highly motivated GP Receptionist/Call Handler who is patient-focused to help us provide safe and efficient services. We are looking for an IT literate, reliable, and competent administrator who can assist with the smooth running of patient-facing and back-office services.
A large part of the role involves dealing with patients via telephone. The role can be both challenging and rewarding, so the ability to deal with situations efficiently and professionally is essential.
Applicants should be aware that the surgery is open from 08:00 to 18:30, Monday to Friday, and cover for holidays/sickness absences will be required outside of the regular hours. We are looking to fill shifts on Tuesday and Friday from 08:00 to 18:30. The rate of pay will be £11.44 per hour.
For further information, please contact Amy Davies, Trainee Practice Manager, at 01446 733181.
Applications via NHSJobs here. Previous applicants need not apply.
Closing Date: 09.10.2024
Person Specification
Experience
* Experience of dealing with the public both face to face and via telephone.
* Experience of using IT systems regularly.
* Experience of working in primary care.
Qualifications
* GCSE grade C and above in English.
* GCSE grade C or above in another subject.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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