Salary - £73,757 to £85,130 plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 16th January 2025 at 23:55
Reference - 350
Employment Type - Permanent
Overview:
Our Applications & Platforms branch, located in our Chief Digital Office, has responsibility for the division’s internal Digital Delivery Management function. This function provides end to end technical delivery management services that ensure technical elements of change projects and initiatives are delivered.
A principal application operations engineer owns the application strategy and leads on resourcing, learning and development for their team.
At this role level, you will:
• Have expert technical understanding.
• Be accountable for vendor and supplier management.
• Potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business).
DDaT Pay Supplement:
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus.
Main Duties:
• Manage configuration items, related information, service compliance and risks.
• Ensure the correct implementation of standards and procedures.
• Identify capacity issues, and stipulate and instigate the required changes.
• Initiate remedial action - deal with high impact, complex change requests.
• Ensure that release policies, procedures and processes are applied.
• Analyse current processes, and identify and implement opportunities to optimise them.
• Lead and develop a team of experts to deliver service improvements.
• Help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
• Lead the investigation and resolution of incidents.
• Take accountability for issues that occur and be proactive in searching for potential problems.
• Achieve excellent user outcomes.
• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library), or comparable ITSM Framework.
• Be responsible for overall governance of the management of live services both through suppliers and in-house.
• Promote, implement and manage ITIL or relevant best practice for the management of all services to protect availability of service i.e. Change Enablement, Problem Management, Incident Management, Business Continuity.
• Ensure that the right actions are taken to investigate, resolve and anticipate problems.
• Co-ordinate the team to investigate problems, implement solutions and take preventive measures.
• See the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Understand the direction of future technologies.
• Deliver a model to support and maintain those future technologies and any databases that coexist in the current environment.
• Show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape.
• Manage testing activities within development or integration activities.
• Manage risks and take preventative action when risks become unacceptable.
• Manage customer relations.
• Collaborate with user researchers and can represent users internally.
• Explain the difference between user needs and the desires of the user.
• Champion user research to focus on all users.
• Prioritise and define approaches to understand the user story, guiding others in doing so.
• Offer recommendations on the best tools and methods to use.
Further Information:
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot