Description Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Responsibilities Senior Project Manager (TAM) - ACS For UK Candidates- Security Clearance desirable or eligibility to be security cleared Oracle is leading a Cloud revolution. Emerging technologies are disrupting old paradigms and unleashing new opportunities. We are transforming the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value. We enable companies to reimagine their businesses, processes, and experiences to outpace change. Oracle Advanced Customer Services (ACS) is a Global Line of Business with over 20 years of experience providing dedicated support to more than 6,000 companies in 100 different countries, our services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more. Role Purpose Help customers maximise the value from their Oracle investment and achieve business outcomes by managing the successful Delivery of the comprehensive portfolio of ACS Transition, deployment, and optimization Services across all the Oracle products, technologies, on-premise and cloud layers Maintain and manage ACS customer relationships and Delivery Projects to ensure that customers and decision makers are influenced and delighted. Key Responsibilities: PROJECT MANAGEMENT, COORDINATION OF CONTRACT DELIVERABLES, CUSTOMER ADVOCACY, STAKEHOLDER MANAGEMENT, FINANCIAL CONTROL, RESOURCE MANAGEMEN, PLANING, RISK / ISSUE MANAGEMENT and assist with BUSINESS DEVELOPMENT. The specific details of responsibilities and tasks will vary but will primarily be in the Project Management of ACS solutions. PROJECT MANAGEMENT Provide project management of large scale customer engagements delivering ACS solutions to Business driven, technically complex requirements across the complete Oracle stack, ensuring successful outcomes for the customer and profitability & revenue for Oracle whilst continually demonstrating the Excellence & value add of Oracle services. Management of project using an industry standard methodology e.g PRINCE II or equivalent and Agile. Plan and manage complete project activities, moving the engagement from Sales into successful delivery/customer acceptance, managing resource, defining & driving success criteria whilst providing the Client interface. Delivering concurrent high profile, critical projects covering migrating & upgrading Oracle applications & databases and infrastructure implementations plus transitions to Oracle Cloud. Financial Control including revenue and margin forecasting, Resource management, Change Control and Escalation management Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction COORDINATION OF CONTRACT DELIVERABLES: Develop Project plans that maps key objectives to specific contract deliverables. Manage the Delivery Plan, coordinate resource assignments, and manage Projects to drive the desired results delivering high-value to the customer. Properly manage project efforts to prevent scope-creep and ensure optimal profit margin. Ensure Risks and Issues are identified and mitigated in a timely manner. CUSTOMER ADVOCACY: Serves as the customer advocate within Oracle focusing on ACS issues, but also providing assistance across all lines of business. Ability to both clearly articulating the customer’s position, but also manage the customer's expectations and represent ACS interests. • BUSINESS DEVELOPMENT: Recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit Work in line with customer working practices and procedures, if contractually agreed Operate in line with Oracle ACS’s business processes and procedures Operate in line with Oracle Global and local HR policies and procedures Key skills & Competencies Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Driving competitiveness and innovation Experience of delivering large scale IT projects – Leading by example to deliver business results Evidence of delivering to a proven Project Management Methodology PRINCE2 / PMP and standard ITIL Certification is desirable, some knowledge / experience of AGILE Experience in escalation management and change control. Change agility Builds significant long-term relationships with key customer contacts. Background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. Strong interpersonal skills, Extensive customer "face-to-face" experience at middle and executive levels Strong relationship building skills, communicating openly and effectively to influence. Solid industry experience/knowledge Conflict management skills, time management and self-management ability. Strong management skills, Inspirational Leadership inspiring others through your example