Job Title: Account Manager
Location: Bradford, West Yorkshire
(Remote/Hybrid options available based on candidate experience levels)
Salary Range: Circa £45k + Commission – DOE
Role Summary:
This role is focused on managing ongoing customer relationships, leading the contract renewal process, and driving account growth by promoting additional products and services. By collaborating with teams across the business, the Account Manager ensures that customers are satisfied and achieve a strong return on investment for the business..
The Account Manager role is to deliver the following goals:
* Achieving high levels of customer success and satisfaction.
* Ensuring contract retention and renewal.
* Driving account growth by promoting additional products and services.
* Building strong customer advocacy.
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Qualifications/Skills Required
* Bachelor’s degree or equivalent combination of education and experience.
* 2-4 years of experience managing customer-facing strategic accounts, ideally in the Learning/Education/SaaS markets.
* Strong organisational skills, entrepreneurial mindset and proactive business style.
* Proven ability to prioritise high-value projects and balance the demands of multiple tasks in a fast-paced environment.
* Excellent communication, presentation and interpersonal skills.
* Demonstrated experience in conducting account reviews, strategic account planning and managing customer contract renewals.
* Proven performance in achieving customer success, satisfaction and retention goals.
* High computer literacy with the ability to learn new software.
* Experience with CRM platforms, such as Hubspot, preferred.
Desirable Skills
* Experience with eLearning platforms, LMS platforms.
* Previous Account Management and/or Customer Success experience
* Expertise in negotiation and objection handling.
* Strong commercial awareness, including sales experience and/or budget management